Required Skills
- Salesforce Scheduler
- Agent Force
- Data cloud
- Outlook and teams' migration (for virtual counseling sessions)
- Engagement sites designed for Omni-channel access (Chat/email/online/phone/texting)
- Experience working in Agile environments with Product Owners and development teams.
- Strong understanding of Salesforce platform configuration and automation tools.
- Experience with reports, dashboards, security models, and data management.
- Excellent analytical, problem-solving, and communication skills.
- Ability to manage multiple priorities in a fast-paced environment
Seniority Level:
Not Specified