Salesforce Administrator

Job Summary

The Salesforce Administrator is responsible for the day-to-day administration, configuration, support, and maintenance of the Salesforce platform.

This role ensures users have appropriate access, system functionality aligns with business requirements, security controls are enforced, and the platform remains reliable, compliant, and effective for end users.

The administrator partners with business stakeholders to implement declarative solutions, support adoption, and maintain overall system health.

User & Access Management

• Create, update, and deactivate user accounts in a timely manner
• Manage role hierarchy, profiles, permission sets, and access controls
• Maintain user access in alignment with business needs and security requirements
• Enforce system security policies and user access standards

Configuration & Customization

• Create and maintain custom objects, fields, and record types
• Configure page layouts, Lightning pages, and components
• Develop and maintain validation rules, formulas, and other declarative configurations
• Translate business requirements into scalable Salesforce solutions using clicks-not-code tools where appropriate
• Support ongoing platform enhancements and configuration changes

Security & Compliance

• Configure and maintain object-level and field-level security
• Manage sharing rules and support access reviews and audits
• Monitor the platform for compliance with internal policies and governance requirements
• Assist with security reviews, documentation, and remediation of access-related issues

System Maintenance & Monitoring

• Monitor system storage, usage, and overall platform performance
• Evaluate and implement Salesforce seasonal release updates and feature changes
• Track licenses, user activity, and system adoption metrics
• Help ensure platform stability, data integrity, and operational readiness

End-User Support & Training

• Provide end-user support, troubleshoot issues, and manage tickets through resolution
• Onboard new users and deliver system training sessions
• Create and maintain user guides, process documentation, and knowledge base content
• Promote user adoption by sharing best practices and supporting process consistency

Qualifications

Bachelor’s degree.

Experience administering Salesforce in a business environment

Strong understanding of Salesforce standard and declarative administration capabilities

Knowledge of user security model, profiles, permission sets, roles, and sharing

Experience supporting users, gathering requirements, and documenting business processes

Strong problem-solving, communication, and organizational skills

Salesforce Administrator certification preferred