Sales and Customer Success Enablement Manager
Posted 1 day ago by SF Recruitment
Negotiable
Undetermined
Remote
London, UK
Summary: The role of Enablement Consultant involves supporting technology companies, specifically in driving go-to-market strategies, sales, and customer success for WhatsApp for Business. The consultant will leverage their experience from Meta's Business Messaging partner ecosystem to create enablement content and training that meets seller and customer needs. This position requires a blend of content creation and field insights to enhance adoption and achieve measurable business outcomes. Regular international travel is expected as part of the full-time remote working arrangement.
Key Responsibilities:
- Run structured discovery with partner managers, sales, customer success, and solution engineers; distil insights into enablement content.
- Create and maintain sales and customer success enablement assets: eg playbooks, best practice guides, pitch decks, templates, checklists, ROI narratives and case studies.
- Describe onboarding flows and rollout plans (eg WABA setup/embedded signup, template governance, opt-in, escalation paths).
- Describe conversation-based pricing and implications for go-to-market strategies.
- Incorporate and demonstrate newer feature capabilities such as WhatsApp Flows and Payments in use case designs.
- Plan and deliver enablement sessions for sellers, partners and customer success teams.
- Understand client KPIs and measurement strategies for WhatsApp for Business success.
Key Skills:
- Direct experience at a Meta Business Messaging partner (BSP or Tech Provider/CPaaS, messaging platform or Service Partner/solution integrators, consultancies, agencies) working on WhatsApp for Business.
- Track record building enablement for sales and/or partners: eg, toolkits, trainings, playbooks and rollout guides that got used and moved the numbers.
- Fluency in WhatsApp for Business products, ecosystem and strategies.
- Comfortable mapping, designing and articulating customer journeys.
- Strong facilitation, storytelling and copywriting skills; confident with executives and practitioners.
Salary (Rate): £450 Daily
City: London
Country: UK
Working Arrangements: remote
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
SF recruitment have partnered with a brilliant consultancy, who support Technology companies and their partners by creating enablement content and programmes.
We're hiring a seasoned Enablement Consultant to support our client, in driving go-to-market, sales, and customer success for WhatsApp for Business. You'll bring deep experience from Meta's Business Messaging partner ecosystem and a proven command of WhatsApp for Business-how to position it, define high-impact use cases, govern templates and policy, design onboarding and rollout strategies, and enable sales and partner teams to win.
This is a content-led, field-informed role. You'll translate real seller and customer needs into clear, practical enablement assets and training that accelerate adoption and deliver measurable business outcomes.
Day rate: £400-£450 per day
Working pattern: full time remote with regular international travel to deliver events
Responsibilities will include:
- Run structured discovery with partner managers, sales, customer success, and solution engineers; distil insights into enablement content.
- Create and maintain sales and customer success enablement assets: eg playbooks, best practice guides, pitch decks, templates, checklists, ROI narratives and case studies.
- Describe onboarding flows and rollout plans (eg WABA setup/embedded signup, template governance, opt-in, escalation paths).
- Describe conversation-based pricing and implications for go-to-market strategies.
- Incorporate and demonstrate newer feature capabilities such as WhatsApp Flows and Payments in use case designs.
- Plan and deliver enablement sessions for sellers, partners and customer success teams.
- Understand client KPIs and measurement strategies for WhatsApp for Business success.
The ideal experience
- Direct experience at a Meta Business Messaging partner (BSP or Tech Provider/CPaaS, messaging platform or Service Partner/solution integrators, consultancies, agencies) working on WhatsApp for Business (eg, Twilio, MessageBird/Bird, Infobip, Sinch, (url removed), 360dialog, Gupshup, Wati, Route Mobile/Kaleyra, Vonage, Take Blip, Zenvia, Respond.io, Rasayel, Gallabox, Dentsu, Interakt, Charles, Zendesk, Accenture) or as a Meta Business Messaging client (Mid market or enterprise companies) while directly responsible for WhatsApp for Business strategies.
- Track record building enablement for sales and/or partners: eg, toolkits, trainings, playbooks and rollout guides that got used and moved the numbers.
- Fluency in WhatsApp for Business products, ecosystem and strategies
- Comfortable mapping, designing and articulating customer journeys.
- Strong facilitation, storytelling and copywriting skills; confident with executives and practitioners.