Saleforce Developer
Posted 1 week ago by 1753350037
Negotiable
Outside
Remote
USA
Summary: We’re looking for an experienced Salesforce leader to enhance CRM performance and drive strategic initiatives within Sales and Service Cloud. The role emphasizes optimizing sales processes, enabling teams through data-driven insights, and implementing automation for improved customer success. The ideal candidate will leverage advanced technologies and collaborate with cross-functional teams to achieve business goals. Strong expertise in Salesforce architecture and analytics is essential for success in this position.
Key Responsibilities:
- Develop and execute Salesforce technology strategies aligned with business goals.
- Lead CRM optimization efforts, including lead management, pipeline visibility, and opportunity tracking.
- Partner with cross-functional teams to implement customer success strategies.
- Build and maintain dashboards and reports to monitor KPIs across sales and service.
- Identify and implement process improvements to boost efficiency and reduce costs.
- Leverage AI/ML tools (e.g., Salesforce Einstein) and low-code platforms for automation.
- Integrate Salesforce with third-party platforms and internal systems using APIs and middleware.
Key Skills:
- 8+ years in Salesforce roles, with deep expertise in Sales and Service and Experience Cloud.
- Proven success in improving sales operations and CRM performance.
- Strong understanding of sales enablement, lead/opportunity management, and CRM best practices.
- Experience with Salesforce architecture, automation, and analytics tools.
- Excellent communication and cross-functional collaboration skills.
- Bachelor’s degree in Computer Science, Finance, or related field.
- Salesforce certifications (e.g., Sales Cloud Consultant, Service Cloud Consultant, Administrator) are a plus.
- Experience with CRM integrations, process automation, and enterprise data architecture.
- Familiarity with DevOps practices and release management in Salesforce environments.
- Exposure to customer success platforms like Gainsight or Totango is a plus.
Salary (Rate): undetermined
City: undetermined
Country: USA
Working Arrangements: remote
IR35 Status: outside IR35
Seniority Level: undetermined
Industry: IT
We’re seeking a seasoned Salesforce leader to drive strategic initiatives across Sales and Service Cloud. This role will focus on optimizing CRM performance, enabling sales teams, and enhancing customer success through data-driven insights, automation, and scalable architecture.
Key Responsibilities
- Develop and execute Salesforce technology strategies aligned with business goals.
- Lead CRM optimization efforts, including lead management, pipeline visibility, and opportunity tracking.
- Partner with cross-functional teams to implement customer success strategies.
- Build and maintain dashboards and reports to monitor KPIs across sales and service.
- Identify and implement process improvements to boost efficiency and reduce costs.
- Leverage AI/ML tools (e.g., Salesforce Einstein) and low-code platforms for automation.
- Integrate Salesforce with third-party platforms and internal systems using APIs and middleware.
Technologies & Tools
- Salesforce Sales Cloud & Service Cloud
- Salesforce CPQ, Experience Cloud, and Marketing Cloud
- Salesforce Flow, Apex, Lightning Web Components (LWC)
- Einstein Analytics / Tableau CRM
- MuleSoft, Dell Boomi, or similar integration platforms
- Jira, Confluence, Agile/Scrum methodologies
- Data visualization tools: Tableau, Power BI
- ETL tools: Informatica, Talend, or similar
- CI/CD tools: Gearset, Copado, Jenkins
- Version control: Git, Bitbucket
- Monitoring & observability: New Relic, Splunk (for platform performance)
Qualifications
- 8+ years in Salesforce roles, with deep expertise in Sales and Service and Experience Cloud.
- Proven success in improving sales operations and CRM performance.
- Strong understanding of sales enablement, lead/opportunity management, and CRM best practices.
- Experience with Salesforce architecture, automation, and analytics tools.
- Excellent communication and cross-functional collaboration skills.
- Bachelor’s degree in Computer Science, Finance, or related field.
- Salesforce certifications (e.g., Sales Cloud Consultant, Service Cloud Consultant, Administrator) are a plus.
Preferred Skills
- Experience with CRM integrations, process automation, and enterprise data architecture.
- Familiarity with DevOps practices and release management in Salesforce environments.
- Exposure to customer success platforms like Gainsight or Totango is a plus.
Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual’s skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company’s 401(k) retirement plan.