Safer Gambling Team Leader - 6 Month Fixed Term

Summary: The Safer Gambling Team Leader role at tombola is a 6-month fixed-term position focused on leading the Safeplay and affordability teams to foster a responsible gaming environment. The role emphasizes compliance with regulatory requirements while motivating and managing team performance. The Team Leader will also be involved in training, audits, and maintaining internal procedures to protect players from harmful gambling. This position is remote and requires strong leadership and communication skills.

Key Responsibilities:

• Motivate the team to achieve high performance.
• Collate and analyze performance data.
• Produce quality control reports.
• Support and share best practices across the Player Protection function.
• Manage people and conduct training content creation and delivery.
• Participate in internal and external audits.
• Keep the team updated with important business updates.
• Handle complaints and escalations.
• Conduct monthly coaching and hold regular team meetings and well-being 1-2-1s.
• Manage long-term absence reviews and return to work planning.
• Oversee trainee probation reviews and crisis escalation.
• Manage recruitment and onboarding/offboarding processes.

Key Skills:

• Fluency in English (reading, writing, and speaking).
• Minimum of 1 year of experience in a people management role.
• Experience in a similar role within a regulated environment is desired.
• Strong understanding of responsible gaming principles is desired.
• Exceptional communication and leadership skills.

Salary (Rate): undetermined

City: Sunderland

Country: United Kingdom

Working Arrangements: remote

IR35 Status: undetermined

Seniority Level: undetermined

Industry: Other