job summary
We are seeking a Remote SaaS Engineer to take end-to-end product ownership and technical management of enterprise GenAI SaaS platforms-specifically ChatGPT Enterprise, Claude for Enterprise, and Google Gemini. In this role, you will serve as the Subject Matter Expert (SME) driving platform roadmap, performance, governance, and user adoption across teams. You will evaluate new AI-enabled capabilities for enterprise compatibility and security, coordinate compliance approvals, manage vendor issues, and partner closely with product and senior stakeholders to maximize value realization.
location: Telecommute
job type: Contract
salary: $46 - 48 per hour
work hours: 9am to 5pm
education: Bachelors
responsibilities
Key Responsibilities
GenAI Platform Ownership & Rollout: Own and manage ChatGPT Enterprise, Claude for Enterprise, and Google Gemini from end to end, leading product rollouts to teams and monitoring KPIs, adoption metrics, and incident trends to optimize usage.
Stakeholder & Product Collaboration: Act as the GenAI SaaS SME for product team stakeholders and manage senior stakeholders using strong communication and presentation skills to drive governance and adoption.
Technical Feature & Architecture Assessment: Evaluate new features for AI-enabled tools across architecture, SaaS deployment models, integrations, APIs, connector readiness, and authentication mechanisms (SSO, OAuth, SAML) while ensuring scalability, security, and performance alignment.
Security, Compliance & Governance: Drive security, privacy, and compliance reviews (including Responsible AI and data governance) prior to feature rollouts, proactively coordinating and securing approvals across security, legal, and governance teams while maintaining audit trails.
Root Cause Analysis & Vendor Issue Management: Conduct root cause analysis (RCA), report issues, and raise/manage support tickets with SaaS vendors-providing detailed logs, screenshots, and reproducible steps-while tracking issues to closure and communicating updates and risks to stakeholders.
Technical Documentation & Enablement: Develop and maintain configuration guides, integration docs, FAQs, and limitations in Confluence, publish Service Center KBs via Jira Service Management, and equip L1/L2 support teams with version-controlled SOPs and troubleshooting guides.
Preferred / Good-to-Have Responsibilities
Demos & POCs: Build and deliver product demonstrations and Proofs of Concept (POCs).
Release & Roadmap Tracking: Track and analyze vendor release notes, changelogs, and roadmaps across GenAI platforms to evaluate enterprise relevance, business impact, rollout timelines, and dependencies.
UAT & Performance Reporting: Partner with QA teams to define test scenarios and acceptance criteria, coordinate UAT cycles, capture structured feedback, and generate performance and test summary reports for stakeholder sign-off.
Must-Have Skills
- Enterprise Integration Strategy
- GenAI SaaS Solutioning
- SaaS Platform Architecture
- SaaS Product Release Management
qualifications
Must-Have Skills
Enterprise Integration Strategy
GenAI SaaS Solutioning
SaaS Platform Architecture
SaaS Product Release Management
7-10 Years of Experience
skills
- AI-enabled
- Claude