Role: Call Center Systems Analyst (Genesys Cloud & Amazon Connect) -Remote

Summary: Seeking a Call Center Systems Analyst with extensive experience in Genesys Cloud, Amazon Connect, and IVR technologies to facilitate contact center migration and digital transformation projects. The role requires a strong background in consulting, product management, and technology delivery, specifically focused on contact center solutions. Candidates should possess hands-on experience with relevant technologies and a solid understanding of AI-enabled service capabilities. Strong analytical and communication skills are essential for success in this position.

Key Responsibilities:

• Support contact center migration and digital transformation initiatives.
• Utilize expertise in Genesys Cloud, Amazon Connect, and IVR technologies.
• Assist in the implementation of conversational AI, chatbots, and virtual assistants.
• Facilitate digital self-service implementations.
• Collaborate with teams to ensure successful contact center migrations.
• Analyze and improve AI-enabled service capabilities.

Key Skills:

• 5-8 years of experience in consulting, product management, or technology delivery roles.
• Hands-on experience with Genesys Cloud and Amazon Connect.
• Experience with IVR technologies and contact center migrations.
• Familiarity with platforms such as Genesys, NICE, and Amazon Connect.
• Understanding of AI-enabled service capabilities.
• Strong analytical, communication, and collaboration skills.
• Knowledge of the healthcare domain.

Salary (Rate): undetermined

City: undetermined

Country: undetermined

Working Arrangements: remote

IR35 Status: undetermined

Seniority Level: undetermined

Industry: IT