RMS Learning Facilitator
Posted 6 days ago by 1755150078
Negotiable
Outside
Remote
USA
Summary: The Learning Facilitator role involves supporting hotels globally in the training and adoption of the client's new revenue management systems, including IDeaS G3, Optix, RevPlan, and SynXis. The position requires the creation of support documentation, learning content, and course facilitation while collaborating with the Global Revenue Management Training and Operations team. Candidates should have experience with the mentioned systems and be flexible to accommodate various time zones, particularly in Asia and SWA. Strong communication skills and a background in hotel revenue management are preferred for success in this role.
Key Responsibilities:
- Support hotels globally in the use of IDeaS and SynXis revenue management systems.
- Generate support documentation and create learning content.
- Execute and facilitate training courses while upholding standard procedures and guidelines.
- Collaborate with the Global Revenue Management Training and Operations team.
- Work flexible hours to support hotels in Asia and SWA time zones.
- Deliver training materials and manage learning completion tracking.
- Coordinate implementation checklists and follow-up communications.
- Travel as required, up to 20% of the time.
Key Skills:
- Experience with IDeaS G3, Optix, RevPlan, and SynXis.
- Strong facilitation, communication, and documentation skills.
- Proficiency in Microsoft Office applications, including Excel, Word, Access, and PowerPoint.
- Understanding of revenue management systems and implementation processes.
- Ability to adapt to evolving learning needs and operate in a fast-paced environment.
- Minimum of 2 years of experience in a coordinator-level position in hotel revenue management.
- Minimum of 3 years of experience with Microsoft Office and data management systems.
Salary (Rate): £50/hour
City: undetermined
Country: USA
Working Arrangements: remote
IR35 Status: outside IR35
Seniority Level: undetermined
Industry: Other
Our client is searching for Learning Facilitators to join their global revenue management education team to support hotels globally in the training and adoption of client's new revenue management system, IDeaS G3, Optix and RevPlan and new CRS, SynXis.
POSITION RESPONSIBILITIES:
The Learning Facilitators provide a critical role of supporting our hotels globally in the use of client's new revenue management system, IDeaS and SynXis. This position will be responsible for generating support documentation, learning content creation, course execution and facilitation, and upholding client's standard procedures and guidelines.
This position will collaborate and directly support the Global Revenue Management Training and Operations team. Preferred experience for this position includes IDeaS G3, Optix and RevPlan, SynXis CRS Opera Cloud PMS. Fluent in another language outside of English. This position will be working contracted number of hours but must be flexible to support hotels in Asia and SWA time zones.
To be successful in this role, knowledge of IDeaS G3 and SynXis and flexible working hours is key. Superior oral and written communication skills are a plus. Previous IDeaS and SynXis system implementation and hotel RM experience preferred.
EXPERIENCE AND QUALIFICATIONS:
IDeaS G3, Optix and RevPlan user and facilitation experience
SynXis user experience
Facilitation, communication, documentation skills
Creating and delivering training material
Coordination of implementation check lists
Coordinating registration, follow-up communications, tracking and managing learning completion
Able and willing to work in various time zones with specific emphasis to Asia and SWA
Skilled in Microsoft Office suite of applications including Excel, Word, Access, PowerPoint, etc.
Requires understanding of revenue management systems and implementation of processes
Can operate in a fast-paced, complex system/corporate environment
Adapt and change with evolving learning needs
Must be able to sit at a desk for up to 8 hours per day. Walking and standing are required for the remainder of the workday.
Travel may be required but no more than 20% of the time based on needs.
Requires grasping, writing, standing, sitting, walking, listening, and hearing ability and visual acuity.
Requires manual dexterity to use and operate all necessary equipment
Must have finger dexterity to be able to operate office equipment such as computers, printers, telephones, and other office equipment as needed
Ability to develop and deliver training materials
Ability to develop and deliver implementation processes and checklists
Ability to develop and deliver effective presentations
Ability to manage group and interpersonal conflict situations effectively
Ability to travel by air and car
Minimum of 2 years of experience in coordinator level position in hotel industry revenue management and/or revenue management systems discipline
Minimum of 2 years involved in a dynamic team environment
Minimum of 3 years experience in Microsoft Office suite of applications and related data management systems
Demonstrates a commitment to client's core values
EDUCATION:
Bachelor s Degree preferred, but not required. Degree in Hotel Management or related field preferred
Salary/ Rate: $50-$60/hour (depends on experience level). This is a contract position with candidates expected to work 40 hours/ week. Contract duration is 6 months with possible extensions. This position currently does not offer any benefits.