Risk and Compliance Manager

Risk & Compliance Manager 6 month Fixed Term Contract (strong possibility of extension to 12 months) Remote – travel to the Gloucester office and other ad hoc travel required, typically on a quarterly basis £50,000 - £58,000 per annum + benefits

Hello from Bspoke Insurance Group! We know you’ll likely search for us before applying, so we’ll keep this short. The Bspoke Group provides insurance solutions tailored for an evolving world. We’re proud to have been awarded MGA of the year in the National Insurance Awards 2025. Our vision is to offer niche products through multiple distribution channels, whilst maintaining our specialist trademark. We’re rapidly growing, and that’s where you come in.

Why join Bspoke? Joining Bspoke means more than just having a job. We don’t follow the usual corporate path – instead, we embrace a dynamic and non-traditional approach. We’re a driven, passionate team that’s genuinely excited about what we do, and we’re proud of it. Delivering exceptional experiences for both our colleagues and customers starts with ensuring a fantastic experience for our team. Our values serve as a compass reflect our Group’s core principles and ethics, to enable us to deliver the best outcomes for our colleagues. Here’s a snapshot of our values, so you can see what we’re all about: Relentlessly collaborate, defeated by nothing, proud to be ambitious, agile at our core and we are our people.

Role overview To lead and embed a strong culture of risk awareness and regulatory compliance across the business, ensuring alignment with the company’s risk appetite, internal policies, and applicable regulatory requirements — including the FCA Handbook, Consumer Duty, and other relevant frameworks. The role holder will be responsible for the effective delivery of first line risk and compliance activities, including the Compliance Monitoring Plan, management of risk events and incidents, and timely regulatory reporting. Through proactive stakeholder engagement and governance oversight, the role will support, advise, and challenge the business to operate in a controlled and compliant manner, enabling informed decision-making and sustainable growth.

Key Accountabilities Risk and Compliance Oversight Deliver the Compliance Monitoring Plan, ensuring timely, high-quality reviews aligned to business priorities and risk appetite. Lead first line monitoring activities across internal teams and external distributors, ensuring effective oversight of conduct, controls, and customer outcomes. Own and manage the Risk Event process—including logging, root cause analysis, escalation, and resolution of breaches.

Regulatory Compliance & Reporting Ensure compliance with FCA requirements, Consumer Duty, SMCR, GDPR, and financial crime regulations, maintaining up-to-date knowledge and advising the business accordingly. Prepare and submit accurate regulatory reports and returns (e.g. Regulated Data, Value Measures, Fair Value Assessments, Attestations) for Senior Management, Group Compliance, and third parties. Liaise with Group Compliance to assess the impact of FCA communications (e.g. Dear CEO letters, Policy Statements) and coordinate appropriate business responses. Facilitate internal and external audits and thematic reviews, ensuring effective follow-up and business readiness.

Governance & Culture Lead monthly Risk & Compliance Committee meetings, providing insight, updates, and challenge to the Management Team. Promote and embed a strong culture of compliance and customer-centricity across the business, aligned with company values. Oversee compliance sign-off for financial promotions, customer communications, and changes to customer journeys (online and offline).

Continuous Improvement & Business Support Monitor and report on compliance KPIs, with a focus on continuous improvement and delivering good customer outcomes. Conduct reviews and audits to assess the effectiveness of compliance standards and investigate emerging risks or trends. Support Product Reviews, Fair Value Assessments, and Broker Pack updates to ensure compliance with product governance requirements. Collaborate with Operations and Underwriting to strengthen oversight of Appointed Representatives, distributors, and control frameworks.

Skills And Experience Essential Minimum of 2 years’ experience in a compliance role and 3 years in a regulated financial services environment, ideally within general insurance. Strong working knowledge of FCA regulations, including Consumer Duty, SMCR, and related frameworks, with the ability to identify, assess, escalate, and manage risks in line with company policy. High level of attention to detail, with a strong focus on accurate record-keeping and maintaining robust audit trails. Excellent time management and prioritisation skills, with the ability to manage multiple tasks, meet tight deadlines, and perform under pressure. Experience of analysing data and producing MI to support reporting and business decision-making. Effective communication and stakeholder engagement skills, with the confidence to influence at all levels and provide clear compliance guidance. Proven ability to lead, motivate and mentor colleagues, and work collaboratively with internal teams and external partners.

Desirable Chartered Insurance Institute (CII) Certification, or willingness to work towards it. Prior experience in a general insurance or MGA setting. Exposure to Appointed Representative frameworks or oversight of third-party distributors. Experience of delivering or supporting compliance training within a business. Familiarity with regulatory returns processes, including FCA Regulated Data submissions and Fair Value Assessments.

Sounds like you? We at Bspoke are ready so if this role sounds like you apply today. If we’re lucky to be inundated with quality applications we may close the application early, so what are you waiting for?