Reverse Logistics Solution Lead

Overview

Seeking an experienced Solution Lead with deep expertise in:

• reverse logistics

• supply chain operations

• consumer electronics environments

This role will drive solution design, process optimization, and systems strategy across reverse logistics and warranty operations while partnering with cross-functional business and technology teams.

Key Responsibilities

• Lead reverse logistics solution strategy, design, and process improvement initiatives.
• Partner with supply chain and logistics stakeholders to define scalable, sustainable operational solutions.
• Gather business requirements and translate them into functional and system designs.
• Support ERP and supply chain application initiatives, enhancements, and deployments.
• Drive process optimization, reporting improvements, and operational efficiencies.
• Facilitate workshops and collaborate with cross-functional teams to define future-state processes.
• Develop business cases, solution roadmaps, and implementation strategies.
• Document workflows, system processes, and operational requirements.
• Support warranty and entitlement framework development.

Required Qualifications

• 10+ years of reverse logistics experience, within high-volume consumer electronics environments.
• Strong experience with Oracle Fusion, SAP, or comparable ERP platforms.
• Understanding of warranty and entitlement programs.
• Experience supporting ERP, supply chain, or business application implementations.
• Strong analytical, problem-solving, communication, and stakeholder management skills.
• Experience with SQL and data analysis.
• Proven ability to deliver business value and drive process improvements.
• Experience with Agile/Scrum methodologies.
• Six Sigma and/or DMAIC training.
• Experience with Oracle, SAP, Teamcenter, Windchill, Agile PLM, or similar platforms.
• Experience with design-to-manufacturing and supply chain best practices.
• Reverse logistics transformation experience.
• Warranty lifecycle management expertise.

Preferred

• Consumer electronics industry background.
• Bachelor's or Master's degree in Engineering, Supply Chain, Operations, or related field.
• Experience supporting reverse logistics, supply chain, warranty, or manufacturing operations within large-scale consumer electronics, hardware, or technology organizations (e.g., Apple, Samsung, Google, Dell, HP, Lenovo, Microsoft, Amazon Devices, Sony, LG, Cisco, Logitech, or similar environments).