Retail Product Manager – OMNI Channel
Posted Today by 1775433885
Negotiable
Undetermined
Remote
UK (Remote)
Summary: Required for a remote contract, a Senior Product Manager will join a large retail organization’s digital product team to enhance the OMNI customer journey by integrating digital and physical stores. The role involves uncovering customer needs, collaborating with various teams, and ensuring seamless customer interactions. The candidate will lead initiatives from discovery to delivery while driving insights for product improvements. This position is pivotal in shaping the future of customer experiences in retail.
Key Responsibilities:
- Leading the discovery, delivery, and iteration of key initiatives
- Translating customer and business needs into clear problem statements, product requirements, and prioritised backlogs
- Collaborating closely with UX, engineering, analytics, and stakeholders to bring new experiences to life – from concept to release
- Defining, monitoring, and reporting on success metrics that reflect impact in both digital and store
- Driving test, experimentation, and customer validation to generate insights that inform product improvements and strategic decisions
Key Skills:
- Proven experience as a Senior Product Manager or in a similar role within a digital environment, ideally with OMNI experience
- Excellent communication and collaboration skills to work effectively with cross-functional teams and stakeholders
- A passion for solving complex problems with innovative thinking and a clear ability to prioritise based on impact, user value, and strategic fit
- A strong customer focus, with the ability to uncover user needs, validate pain points, and translate insights into actionable improvements
Salary (Rate): undetermined
City: undetermined
Country: UK
Working Arrangements: remote
IR35 Status: undetermined
Seniority Level: undetermined
Industry: Other
Application Deadline: 24 March 2026. Required for a remote contract, a Senior Product Manager to join a large retail organisation’s digital product team to help shape the future of the OMNI customer journey—connecting digital and physical stores into one seamless experience. You’ll be at the forefront of exploration: uncovering customer needs, identifying opportunities, and defining the path forward. You’ll collaborate closely with product design, engineering, analytics, and store teams to connect the dots between digital and physical, ensuring every customer interaction feels effortless, inspiring, and integrated.
Role:
* Leading the discovery, delivery, and iteration of key initiatives
* Translating customer and business needs into clear problem statements, product requirements, and prioritised backlogs.
* Collaborating closely with UX, engineering, analytics, and stakeholders to bring new experiences to life – from concept to release.
* Defining, monitoring, and reporting on success metrics that reflect impact in both digital and store
* Driving test, experimentation, and customer validation to generate insights that inform product improvements and strategic decisions.
Skills:
* Proven experience as a Senior Product Manager or in a similar role within a digital environment, ideally with OMNI experience
* Excellent communication and collaboration skills to work effectively with cross-functional teams and stakeholders
* A passion for solving complex problems with innovative thinking and a clear ability to prioritise based on impact, user value, and strategic fit
* A strong customer focus, with the ability to uncover user needs, validate pain points, and translate insights into actionable improvements
To arrange a Teams-based interview, please send CV in the first instance to: jt@waconsultants.com
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