Resident Engineer (4 Different Requirements) _ Memphis, TN, Charlotte, NC, & REMOTE _ 12+ Months Contract on W2 (USC/EAD)

Job Description

Designs engineering solutions utilizing multiple engineering disciplines for products, systems, software, and solutions based on established engineering principles and in accordance with development technology practices and guidelines.

Develops and implements parameters and test plans for new and existing designs, including validation of mechanical, electrical, software, and other engineering specifications and requirements.

Collaborates and communicates with management, internal, and outsourced development partners regarding design status, project progress, and issue resolution

Leads a project team of other engineers and internal and outsourced development partners to develop reliable, cost effective and high-quality solutions for moderately- complex products.

Represents the mechanical/thermal team for all phases of larger and more-complex development projects.

Provides guidance and mentoring to less- experienced staff members.

20% travel

Education and Experience Required:

Bachelor's or master's degree in mechanical, Electrical, or other Engineering, Computer Science, or equivalent.

2-4 years' experience.

Knowledge and Skills:

Using appropriate engineering design tools and software packages to design components and solutions.

Strong analytical and problem-solving skills.

Understanding of material properties and hardware, software, and electrical component design

Using empirical analysis, modeling and testing methodologies to validate product designs and specifications.

Excellent written and verbal communication skills; mastery in English and local language. Ability to effectively communicate product architectures, design proposals and negotiate options at management levels.

Job Description

The Resident Engineer (RE) is a highly technical, customer facing role providing post sales, on-site technical support for Juniper Networks products/solutions.

This role partners closely with Client’s Network Engineering, Architecture, and Operations teams to ensure high availability, scalability, and operational excellence across large scale service provider networks.

The Resident Engineer develops deep technical expertise in the Juniper products deployed (and planned for deployment) and delivers reactive and proactive operational support, design guidance, and best practice recommendations.

Role Responsibilities:

• Provide day to day post sales operational support for production and pre-production network environments.
• Troubleshoot complex hardware, software, and network issues across large scale IP/MPLS infrastructures.
• Open, manage, and drive Juniper JTAC cases to resolution, including root cause analysis and corrective actions.
• Support critical incidents, outages, and escalation scenarios, communicating clearly with engineering, operations, and leadership teams.
• Conduct network information gathering workshops to understand current network architecture, operational workflows, and future design requirements.
• Become deeply familiar with organizational structure, engineering standards, and operational procedures.
• Provide guidance on network design evolution, capacity growth, and technology adoption aligned with roadmap.
• Assist with major network upgrades, maintenance windows, migrations, and change events.
• Produce clear, concise written reports detailing project progress, network health assessments, identified issues, and remediation activities.
• Lead technology and operations workshops to review ongoing issues and JTAC case status and explain root causes, mitigations, and long-term solutions.
• Train engineering, implementation, and operations teams on configuration, monitoring and day to day operation of Juniper Networks platforms.
• Assess overall network health and stability across Juniper based environments.
• Develop and maintain fault isolation and diagnostic procedures.
• Create and review customer SOPs and MOPs to identify procedural gaps or anomalies that could result in network or service outages.
• Contribute to best practice policies and standards for Juniper product usage.
• Peer with other Resident Engineers to share lessons learned and reduce risk during network changes.
• Develop secondary expertise across additional Juniper product lines as required.
• Perform lab testing, certification, and integration of new hardware and major software releases prior to production deployment.
• Develop and maintain automation scripts to reduce operational toil, improve consistency and accuracy, and accelerate troubleshooting and provisioning.
• Write and support Python based automation tools for configuration validation, health checks.
• Assist engineering and operations teams in adopting network automation tools.
• Contribute to documentation and internal tooling repositories supporting ongoing automation initiatives.

Required Background and Qualifications:

5+ years of hands-on design, deployment, and operational experience in large scale service provider or MSO networks.

Experience in supporting major network transformations, upgrades, or expansions.

Strong experience with JUNOS CLI.

Large-scale hands-on experience with: MX, QFX, EX, ACX and PTX platforms

Strong understanding of service provider networking technologies, including: TCP/IP and MPLS fundamentals, Routing protocols: OSPF, IS IS, BGP, MPLS TE, RSVP, LDP, IPv4 / IPv6, BGP routing policy and peering, VPN technologies: L3VPN, VPLS, MVPN, Ethernet switching, 802.1Q, QoS / Class of Service.

Hands on experience with Scripting – Python and Juniper PyEZ.

Ability to design automation solutions that integrate with existing operational workflows.

Excellent communication skills during high pressure outage or escalation scenarios.

Ability to present complex technical topics to engineering, operations, and executive audiences.

Strong customer facing skills with a collaborative, consultative approach.

Ability to translate business and technical requirements into practical, scalable network solutions.

Expert-level Technical Certifications: JNCIS, JNCIP, JNCIE, CCNP, and CCIE a strong preference.

Job Description

Location: Remote (New York) - Will be supporting client in Kingston, NY

Will provide operational, engineering, and escalation support. The Resident Engineer will work closely with the client's Network Engineering and Operations teams to maintain network stability, support customer service delivery, drive network optimization initiatives, and assist with future technology migrations.

Primary Responsibilities

• Provide day-to-day operational support for the client's production network.
• Troubleshoot complex routing, switching, and MPLS service issues.
• Act as a technical escalation resource for Network Operations and Engineering teams.
• Open, coordinate, and manage vendor support cases through resolution.
• Perform root-cause analysis and produce detailed incident reports.
• Support maintenance windows and planned network upgrades.

Network Engineering

• Assist with design validation, implementation planning, and deployment of new services and infrastructure.
• Review network configurations and recommend improvements to scalability, resiliency, and operational efficiency.
• Develop and maintain implementation, migration, and rollback procedures.
• Participate in network audits and operational readiness reviews.

MPLS & Service Delivery

• Support client's MPLS backbone and their customer-facing services.
• Maintain and troubleshoot Layer 2/Layer 3 VPN services including: L2Circuit (Martini), Pseudo wire services (PWHT), EVPN, L3VPN, BNG.
• Assist with service turn-ups, testing, validation, and troubleshooting.

Routing & Protocol Expertise

• Support BGP deployments including: eBGP, iBGP, Route reflectors, Traffic engineering considerations.
• Troubleshoot and optimize: BGP, IS-IS, OSPF, MPLS, RSVP/SR-MPLS (if applicable).
• Analyze routing convergence, stability, and service-impacting events.

Documentation & Knowledge Transfer

• Develop and maintain: Network standards, Operational procedures, Design documentation, Troubleshooting guides.
• Mentor network operations personnel and assist with knowledge transfer activities.
• Conduct technical workshops and training sessions as needed.

Required Technical Experience

• Hands-on operational and engineering experience with: MX and ACX Routers, EX Switches, SRX Firewalls, Route Reflectors

Networking Technologies

• Strong experience with: MPLS, BNG, BGP, IS-IS, OSPF, Layer 2 VPNs / L2Circuit, IPv6, Ethernet transport services, Class of Service, Network troubleshooting and packet analysis, Junos OS, High-availability network architectures.

Desired Experience

• EVPN/MPLS design and implementation
• Network automation and scripting
• Python
• Ansible
• Service Provider operational environments
• Carrier Ethernet services

Professional Qualifications

• 7+ years of network engineering experience in a Service Provider, Carrier, ISP, or large-scale enterprise environment.
• 3+ years supporting Juniper routing platforms in production networks.
• Demonstrated experience working within a 24x7 operational environment.
• Strong customer-facing communication and presentation skills.
• Ability to lead troubleshooting efforts during major service-impacting events.

Preferred Certifications

• JNCIP-SP
• JNCIE-SP
• CCNP Service Provider
• CCIE Service Provider
• Equivalent advanced routing certifications

Success Measures

• The successful candidate will: Improve network stability and operational efficiency.
• Accelerate problem resolution and reduce escalation times.
• Improve operational processes and documentation.
• Serve as a trusted technical advisor to client's engineering and operations teams.