Request For Proposals: Salesforce Consultancy
Posted 3 days ago by Better Cotton
Negotiable
Undetermined
Remote
England, United Kingdom
Summary: Better Cotton is seeking proposals from skilled organizations to support its IT Services Team in enhancing its Customer Relationship Management (CRM) workstream using Salesforce. The consultancy role involves providing managed and development services to ensure effective use of Salesforce in managing donor relations and stakeholder engagement. The initial contract is for 6 months, with the potential for extension based on performance. The position is remote and requires operation in GMT and IST time zones.
Key Responsibilities:
- Provide expert advice on the strategic use of Salesforce clouds and features.
- Assist with troubleshooting and resolution of complex issues.
- Collaborate with the IT Services Team to define project requirements and deliverables.
- Develop custom Salesforce solutions to meet organizational needs.
- Conduct rigorous testing and quality assurance for new developments.
- Document all new developments and improvements thoroughly.
Key Skills:
- Expertise in Salesforce clouds and features.
- Experience in project management and software development.
- Strong troubleshooting and problem-solving skills.
- Ability to conduct testing and quality assurance.
- Excellent documentation skills.
- Commitment to sustainability practices.
Salary (Rate): undetermined
City: undetermined
Country: United Kingdom
Working Arrangements: remote
IR35 Status: undetermined
Seniority Level: undetermined
Industry: Other
Request for Proposals: Salesforce Consultancy
Applications Deadline: 13th July 2025
Location: Remote, must be able to operate in GMT and IST time zones.
Start Date: 15th August 2025
End Date: 6 months with potential to extend to 2 years
Description
Better Cotton is the world’s largest cotton sustainability programme. Our mission: to help cotton communities survive and thrive, while protecting and restoring the environment. In difficult times, we are meeting the challenge head on. Through our network of field-level partners we have provided training on more sustainable farming practices to more than 2.9 million cotton farmers in 26 countries. More than a fifth of the world’s cotton is now grown under the Better Cotton Standard and our membership network includes more than 2,400 members.
Background & Purpose
We are seeking proposals from skilled organisations interested in supporting the work of our IT & Data function, specifically the IT Services Team (IST)’s Customer Relationship Management (CRM) workstream. IST are responsible for maintaining and enhancing our technological infrastructure. This includes overseeing the development and management of software applications, ensuring data integrity, and providing technical support to all staff members. The team plays a pivotal role in driving digital transformation within the organisation. We use Salesforce to support our CRM workstream. The platform is integral to our mission, aiding in the efficient management of donor relations, program implementation, and stakeholder engagement. Our organisation is operating primarily on Sales and Experience clouds with plans to enable Service Cloud later this year. We are also considering developments to improve fundraising capabilities (major donors), training delivery, event management and marketing. Other tools in our stack linked to the CRM Workstream include; Certinia ChainPoint Conga Expensify FormAssembly Gearset Microsoft 365 (Teams, SharePoint, PowerBI etc.) Mailchimp Moodle Own Trakstar WordPress
Scope of Work
Our intention is to identify a long term service provider with a likely initial contract of 6 months and based on performance could be extended to an additional 2 years. As we continue to grow our network it is pivotal that the CRM workstream is prepared to scale. The expected output from this consultancy will be:
- Managed Services : The consultant will act as a soundboard for strategic decisions and serve as Level 3 support for complex issues. Responsibilities will include:
- Providing expert advice on the strategic use of Salesforce clouds and features within Better Cotton.
- Assisting with troubleshooting and resolution of issues that cannot be addressed by inhouse support.
- Development Services : The consultant will act as both the project manager and developer for mutually agreed-upon projects. Responsibilities will include:
- Collaborating with Better Cotton’s IT Services Team to define project requirements and deliverables.
- Developing custom Salesforce solutions to meet specific organisational needs.
- Conducting rigorous testing and quality assurance to ensure the reliability and effectiveness of new developments.
- Thoroughly documenting all new development and improvements.
In addition to skills, competencies and expertise, we will consider value for money and demonstrable commitment to the sustainability field to evaluate applications. We thank all applicants for their interest; however only shortlisted applicants will be contacted. Better Cotton is committed to good practice and transparency in the management of natural, human and financial resources. All applications will be reviewed under the principles and subject to Better Cotton’s policies on equal opportunity, non-discrimination, anti-bribery & corruption and conflict of interest.