Sr. Technical Support Analyst
Lisle, IL – REMOTE after training
One Year Contract
Looking for the candidates who can work without any visa sponsorship.
Must be able to travel and train to Lisle, IL and/or Woodridge, IL. This will be remote but must be able to travel into the office 2 or 3 times per year or as needed.
+++++For this role... make sure that your candidate has solid electrical diagnostics experience as well as customer service.+++++
This consultant is a technical expert that assists the dealer technician with vehicle repairs. Working with internal teams on fixing diagrams, schematics, elemental steps, and diagnostic forms. Diesel experience is a MUST. Extensive experience as an end user and customer support is needed for this role. Up to 10% travel might be required and will be reimbursed by International. This position will support our dealer network by assisting dealers in vehicle repairs via case files. We handle all aspects of the vehicle minus the motor. We ensure all vehicle modifications or changes to ensure the vehicles stay within compliance regulations. 25,000 casefiles were supported in 2025 and 14,000 phone calls were handled by our team.
This position supports International Dealer Technicians and Body Builders. Responsibilities include but are not limited to;
Tech Services support members support international dealers and body builders provide repair and diagnostic support
Provide publications feedback to our publication’s teams
Escalate trending failure modes to Service Engineering
Future travel to dealer locations is a possibility
Basic Requirements
- Bachelor’s degree
- At least 2 years of field service engineering, automotive service or truck service experience
- OR
- At least 4 years of field service engineering, automotive service or truck service experience
Desired Skills
- MS Office
- Excellent written and verbal communication skills
- Class 8 Truck experience
- Critical thinking and problem solving