Remote: Twilio Product Owner

Summary: The Twilio Product Owner role is a long-term contract position focused on managing voice products within the contact center domain, specifically utilizing Twilio technology. The candidate will be responsible for leading discovery sessions, documenting business needs, and ensuring product deliverables meet acceptance criteria. Strong communication skills and experience in the healthcare sector are essential for success in this role.

Key Responsibilities:

• Voice Product Owner Twilio
• Understanding of end-to-end contact centre functionalities
• Exposure to Twilio IVR and Insights reporting will be a bonus
• Good communication skills with ability to independently lead large scale discovery sessions with challenging and difficult stakeholders
• Understanding and documenting business needs and converting them into consumable US with clearly articulated acceptance criteria
• Ask ownership and Accountability of product processes and deliverables
• Empathetic and high-performing product person who thrives in high-speed environment

Key Skills:

• Experience with Contact Center and IVR systems
• Proficiency in Twilio technology
• Strong communication and leadership skills
• Ability to document business needs and create user stories
• Experience in the healthcare domain
• Ability to work in a fast-paced environment

Salary (Rate): undetermined

City: undetermined

Country: USA

Working Arrangements: remote

IR35 Status: outside IR35

Seniority Level: undetermined

Industry: IT