Remote Support Analyst/Service Desk Analyst, £190 per day inside IR35

Remote Support Analyst/Service Desk Analyst, £190 per day inside IR35

8 Weeks Initially (Extension Potential), Remote Working

Bench IT require an experienced Service Desk/Remote Support Analyst to join a large organisation starting ASAP. We are looking for multiple Support Analysts to start ASAP working remotely, the roles will be to support an key client during and increased period of demand. This position will initially be for 8 weeks although there may be extension thereafter subject to demand. The successful Support Analysts should have the skills and experience include below

• Proven experience working within a busy Service Desk or IT Support environment, providing first in class remote IT support
• Technical knowledge & experience of Microsoft EUC technology such as 365, Windows 11, Active Directory etc
• Excellent communication and telephone manner to support the following:
• Call handling and incident logging
• Incident triage
• Password resets and account unlocks
• BitLocker recovery support
• Basic ticket administration and queue management activities
• Knowledge of ITIL

Remote Support Analyst/Service Desk Analyst, £190 per day inside IR35

8 Weeks Initially (Extension Potential), Remote Working