Remote-ServiceNow Enterprise Architect| Cloud Architecture, ITIL processes, Integration framework, data modelling, ServiceNow Certified CSA, ITIL Certification
Posted 1 day ago by 1763550083
Negotiable
Outside
Remote
USA
Summary: The ServiceNow Enterprise Architect is responsible for designing and implementing scalable ServiceNow solutions that align with business objectives and ITIL best practices. This role serves as a strategic advisor and technical leader, ensuring the ServiceNow platform supports enterprise-wide service management and digital transformation initiatives. The position requires extensive experience in enterprise architecture, particularly with ServiceNow, and a strong understanding of cloud architecture and integration frameworks. The role is fully remote and offers a contract duration of over 12 months.
Key Responsibilities:
- Define and maintain the enterprise architecture framework for ServiceNow implementations.
- Lead architecture and design engagements across ITSM, ITOM, IRM, HRSD, and custom applications.
- Develop high-level architecture documents, Visio diagrams, and integration strategies with third-party systems.
- Architect and implement solutions using ServiceNow modules such as Discovery, Event Management, CMDB, Service Portal, and Orchestration.
- Oversee MID Server deployments and ensure secure, optimized communication between ServiceNow and external systems.
- Guide upgrade cycles and implement new release functionalities to enhance platform performance.
- Host Design Authority meetings to review and approve technical solutions.
- Establish coding standards, enforce architectural governance, and ensure alignment with enterprise policies.
- Engage with business and IT leaders to translate strategic goals into technical solutions.
- Lead workshops and educational sessions to promote platform adoption and innovation.
- Mentor junior architects and developers, fostering a culture of excellence and continuous improvement.
Key Skills:
- ServiceNow Architect experience.
- Cloud Architecture expertise.
- ITIL processes knowledge.
- Integration framework proficiency.
- Data modelling skills.
- ServiceNow Certified System Administrator (CSA).
- ITIL Foundation Certification.
- Excellent communication and stakeholder engagement skills.
- Ability to lead cross-functional teams and manage complex projects.
- Deep knowledge of ServiceNow platform capabilities and limitations.
Salary (Rate): undetermined
City: undetermined
Country: USA
Working Arrangements: remote
IR35 Status: outside IR35
Seniority Level: undetermined
Industry: IT
Role: ServiceNow Enterprise Architect
Locations: 100% Remote
Duration: 12+ Months Contract
Must Have: ServiceNow Architect, Cloud Architecture, ITIL processes, Integration framework, data modelling, ServiceNow Certified System Administrator (CSA), ITIL Foundation Certification
Experience:
- 7+ years in enterprise architecture roles, with at least 3 years focused on ServiceNow.
- Proven experience designing and deploying ServiceNow solutions in large-scale environments.
- Strong background in cloud-centric architecture (Azure, AWS), integration frameworks (APIs, MuleSoft), and data modelling.
Skills:
- Deep knowledge of ServiceNow platform capabilities and limitations.
- Strong understanding of ITIL processes and enterprise service management.
- Excellent communication and stakeholder engagement skills.
- Ability to lead cross-functional teams and manage complex projects.
Preferred Attributes:
- Experience in regulated industries (e.g., life sciences, finance).
- Familiarity with AI integration and citizen development within ServiceNow.
- Strategic mindset with a passion for innovation and digital transformation.
Education & Certifications:
- Bachelor s degree in information technology, Computer Science, or related field.
- ServiceNow Certified System Administrator (CSA) Required.
- ServiceNow Certified Implementation Specialist ITSM (CIS-ITSM) Preferred.
- ITIL Foundation Certification Required.
- TOGAF or equivalent enterprise architecture certification Preferred.
Job Description:
- The ServiceNow Enterprise Architect is responsible for designing, developing, and implementing scalable ServiceNow solutions that align with business objectives and ITIL best practices.
- This role serves as a strategic advisor and technical leader, ensuring the ServiceNow platform supports enterprise-wide service management, automation, and digital transformation initiatives.
Key Responsibilities:
Architecture & Strategy:
- Define and maintain the enterprise architecture framework for ServiceNow implementations.
- Lead architecture and design engagements across ITSM, ITOM, IRM, HRSD, and custom applications.
- Develop high-level architecture documents, Visio diagrams, and integration strategies with third-party systems.
Platform Design & Implementation:
- Architect and implement solutions using ServiceNow modules such as Discovery, Event Management, CMDB, Service Portal, and Orchestration.
- Oversee MID Server deployments and ensure secure, optimized communication between ServiceNow and external systems.
- Guide upgrade cycles and implement new release functionalities to enhance platform performance.
Governance & Best Practices:
- Host Design Authority meetings to review and approve technical solutions.
- Establish coding standards, enforce architectural governance, and ensure alignment with enterprise policies.
Stakeholder Collaboration:
- Engage with business and IT leaders to translate strategic goals into technical solutions.
- Lead workshops and educational sessions to promote platform adoption and innovation.
- Mentor junior architects and developers, fostering a culture of excellence and continuous improvement.
Shivam Kumar
Technical recruiter | Empower Professionals
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