REMOTE: Program Manager

Job Description

Experience 15+ years overall, with significant experience managing complex, multi- workstream technology programs

Domain Healthcare Payor / Health Insurance

Key Responsibilities

• Overall Program Leadership & Orchestration
• Own the integrated program plan across CCaaS implementation, chatbot/core-platform integration, Operations readiness, and transition activities.
• Establish clearly defined program-level milestones, dependencies, governance, and success criteria.
• Partner with individual Project Managers to keep their workstream plans aligned with overall program objectives and timelines.
• Maintain the overall program critical path and proactively identify risks to major program milestones.
• Evaluate decisions or delays in any one workstream for their impact across the other workstreams.
• Stay focused on the overall business outcome rather than managing individual workstream activities.

Workstream Coordination & Dependency Management

• Liaise regularly with the Project Managers responsible for each workstream.
• Establish an effective cadence for cross-workstream planning, status reviews, dependency management, and escalation.
• Ensure Project Managers identify and actively manage risks, issues, assumptions, dependencies, and decisions within their areas.
• Identify cross-workstream dependencies and integration points that may not be visible within individual project plans.

Required Qualifications

• 15+ years of overall experience in technology delivery, program management, consulting, or related disciplines.
• Significant experience leading large, complex, multi-workstream technology transformation programs in the Payor domain.
• Demonstrated experience managing through Project Managers and Workstream Leads, rather than directly managing every project activity.
• Strong experience establishing integrated program plans and managing dependencies across multiple parallel projects.
• Experience with enterprise technology implementations involving multiple vendors, platforms, business teams, and technology teams.
• Experience overseeing application implementation, integration, and operational-transition programs.
• Strong understanding of program governance, RAID management, dependency management, change control, and executive reporting.
• Excellent executive-level written and verbal communication skills.
• Strong customer-facing communication and stakeholder management capabilities.
• Ability to synthesize complex technical and operational information into clear executive-level messaging and decisions.
• Proven ability to influence stakeholders and drive accountability across teams without relying on direct reporting relationships.
• Experience managing distributed teams and stakeholders across multiple locations.

Preferred Qualifications

• Experience within healthcare payor, health insurance, or healthcare technology environments.
• Experience overseeing CCaaS/contact-center transformation programs.
• Familiarity with platforms such as Amazon Connect, Genesys Cloud CX, NICE CXone, Five9, or comparable CCaaS platforms.