Remote Patient Success Coordinator

Our Mission: Impactful medical breakthroughs for everyone, with everyone. Our Vision: Leapcure is a global team of thought leaders who elevate patient interactions to progress research for all. We do this with a purposeful, brave culture that deeply connects to each of our personal values. Through innovative technology and empathetic conversations, our impact is limitless.

About Leapcure: Leapcure helps accelerate clinical trials with our patient advocacy platform. We work closely with thousands of global patient advocacy groups and health nonprofits to connect patients with research and help amplify their voices. We’ve already saved over 60 years of research across 42 countries and played a part in saving thousands of lives with our COVID-19 work in the past two years. We are a fully remote company with team members based all around the globe. Leapcure is driven by its core values and all decisions are made with these in mind: Difficult Truths Appreciation Trust Curiosity Gravity We are committed to diversity, equity, and inclusion (DEI) and will continue to be the leaders in empowering patient communities.

The Role: Leapcure is looking for a Patient Success Coordinator to lead empathetic conversations with patients to determine clinical trial eligibility. This is an exciting opportunity for someone who enjoys making an impact, especially on people within the rare disease space, and can drive forward positive interactions for the success of both the patient and the study. An ideal candidate is comfortable in both one-on-one conversations and sharing ideas with the Patient Success team, can foster connections and is curious about different ways to improve outreach efforts.

What You’ll Do:

• Manage process for contacting and connecting with patient referrals
• Execute site onboarding calls and manage communication with site coordinators
• Support development of patient-facing and client materials
• Develop and continuously improve insights strategies and sharing
• Manage client expectations regarding patient and site conversion and support client success/project management teams on patient and site performance topics
• Lead communication/escalation with internal teams to support resolution of key challenges and execute proper tasks during the day

What You’ll Bring:

• 2+ years in a high-touch customer service environment
• High attention to detail and pride in delivering exceptional work
• Strong interpersonal skills
• Fast-paced patient experience or customer service/sales experience
• Able to handle high volumes of phone calls and emails
• Performance data analysis and using data to improve patient conversion
• Native English level
• Ability to display empathy and sensitivity to patients
• Troubleshoot basic IT issues
• Ability to think strategically and creatively
• Experience with data entry and basic tools such as Excel
• Additional Qualifications: Startup experience a plus; healthcare experience also a plus
• A fit with company core values and a desire to make an impact
• High EQ - can read a room and adjust accordingly
• Google Workspace experience
• Demonstrated ability and desire to work and excel in a fast-paced environment