Remote Opportunity - ServiceNow OCM Specialist

Remote Opportunity - ServiceNow OCM Specialist

Posted 3 days ago by 1752295454

Negotiable
Outside
Remote
USA

Summary: The ServiceNow OCM Specialist role is a remote position focused on leading organizational change management (OCM) activities within ServiceNow engagements. The successful candidate will be responsible for managing stakeholder engagement, communications, and training while developing change strategies and plans. This role requires strong analytical skills and the ability to collaborate with technical teams and stakeholders to ensure effective implementation of changes. Candidates should have a background in business process consulting, particularly in IT service management systems, with a preference for ServiceNow experience.

Key Responsibilities:

  • Own end-to-end deliverables such as change impact assessment and communications plan, including managing timeline, liaising with training teams, taking part in design sessions, and interviewing key stakeholders, conducting user engagement surveys.
  • Proactively identify and mitigate risks to successful change, working collaboratively with technical teams and the project management team (PMO) to discern potential impacts stemming from change requests and/or configuration workarounds.
  • Work within the team to conceive and develop consistent communications and change strategies/plans that are aligned with project workstreams, Talent strategies, and leading practices.
  • Support the implementation of change and communications strategies.
  • Ability to think both strategically and tactically, with strong analytical and problem-solving skills.
  • Collaborate closely with stakeholders to understand business needs and translate them into functional requirements for ServiceNow implementation, particularly in IT Service Management, IT Operations Management, and HR Workflows.
  • Facilitate workshops and training sessions to educate stakeholders and users on new processes and ServiceNow functionalities.
  • Monitor and analyze post-implementation performance to identify areas for continuous improvement and optimization.
  • Act as a liaison between the technical team and business units, ensuring clear communication and understanding of process changes.

Key Skills:

  • Bachelor's degree with at least 5 years of OCM experience.
  • OCM experience in ServiceNow engagements is a plus.
  • Minimum of 4 years of experience in business process consulting or analysis, with a focus on IT service management systems, preferably including experience with ServiceNow.
  • Strong stakeholder/client management skills, including the ability to influence and build consensus.
  • Excellent analytical and problem-solving skills.
  • Effective communication skills (written and verbal).
  • Relevant PROSCI certifications in OCM.

Salary (Rate): undetermined

City: undetermined

Country: USA

Working Arrangements: remote

IR35 Status: outside IR35

Seniority Level: undetermined

Industry: IT

Detailed Description From Employer:

ServiceNow OCM Specialist @ Remote Role

Location Texas/Remote in US.

What we offer:

  • The opportunity to define and streamline change strategy, planning, and execution by managing stakeholder engagement, communications, training, and other change interventions, while integrating and standardizing change
  • Unrivalled investment and training in you and your career
  • Stimulating environment offering ongoing learning opportunities
  • Culture of innovation and inspiration
  • Competitive salary and generous benefits
  • A very flexible and creative environment for everyone

Role and Accountabilities:


Candidates will be experienced in leading OCM activities in ServiceNow engagements.
In addition, the successful candidate(s) will be responsible for, but not limited to, the following duties:

  • Own end-to-end deliverables such as change impact assessment and communications plan, including managing timeline, liaising with training teams, taking part in design sessions, and interviewing key stakeholders, conducting user engagement surveys.
  • Proactively identify and mitigate risks to successful change, working collaboratively with technical teams and the project management team (PMO) to discern potential impacts stemming from change requests and/or configuration workarounds
  • Work within the team to conceive and develop consistent communications and change strategies / plans that are aligned with project workstreams, Talent strategies, and leading practices
  • Support the implementation of change and communications strategies
  • Ability to think both strategically and tactically, with strong analytical and problem-solving skills
  • Collaborate closely with stakeholders to understand business needs and translate them into functional requirements for ServiceNow implementation, particularly in IT Service Management, IT Operations Management, and HR Workflows.
  • Facilitate workshops and training sessions to educate stakeholders and users on new processes and ServiceNow functionalities.
  • Monitor and analyze post-implementation performance to identify areas for continuous improvement and optimization.
  • Act as a liaison between the technical team and business units, ensuring clear communication and understanding of process changes.

Qualifications

Skills and Experience Requirements:

  • Bachelor's degree with at least 5 years of OCM experience
  • OCM experience in ServiceNow engagements is a plus
  • Minimum of 4 years of experience in business process consulting or analysis, with a focus on IT service management systems, preferably including experience with ServiceNow.
  • Strong stakeholder / client management skills, including the ability to influence and build consensus
  • Excellent analytical and problem-solving skills
  • Effective communication skills (written and verbal)

Skills and Certifications

  • Relevant PROSCI certifications in OCM.