Remote Opportunity: IT Operations Manager with AWS & DevOps Experience
Posted Today by 1766133436
Negotiable
Outside
Remote
USA
Summary: The IT Operations Manager will oversee the consolidation and optimization of Platform Operations and Application Support within a complex enterprise environment. This role focuses on designing an integrated operating model to enhance service reliability and operational efficiency. The ideal candidate will have extensive experience in managing cross-functional teams and delivering transformation benefits at scale. The position is remote and emphasizes strategic leadership in IT operations.
Key Responsibilities:
- Lead the end-to-end consolidation of Platform Operations and Application Support teams, tools, and processes into a unified operating model.
- Develop and implement an IT operations strategy aligned to enterprise goals around reliability, scalability, performance, and cost efficiency.
- Own the operational roadmap, service KPIs, SLAs, and continuous improvement plans.
- Establish robust governance frameworks across incident, problem, change, release, and capacity management.
- Ensure consistent, high-quality 24x7 operations across cloud platforms, digital services, middleware, and business applications.
- Drive adoption of automation, SRE practices, and standardized operational processes.
- Manage the large-scale merger of multiple operational groups, centralizing support teams and optimizing service coverage.
- Lead tool consolidation initiatives-monitoring, observability, ITSM, and runbook automation.
- Identify and deliver quantifiable benefits including cost reductions, improved MTTR, reduced operational noise, and enhanced customer satisfaction.
- Build, mentor, and lead high-performing global teams across multiple geographies.
- Foster a culture of accountability, operational excellence, and innovation.
- Partner with cross-functional leaders (Engineering, DevOps, Architecture, Security) to drive integrated operations.
- Work directly with executive leadership to report performance outcomes, risks, and transformation progress.
- Translate technical insights into clear business value for senior stakeholders.
- Influence decisions on platform modernization, workload migration, and application lifecycle improvements.
Key Skills:
- 10+ years managing IT Operations in large enterprise environments (Fortune 500 scale preferred).
- Proven track record consolidating Platform Ops and App Support functions across global teams.
- Strong understanding of cloud platforms (AWS, Azure, Google Cloud Platform), digital platforms, microservices, CI/CD, observability, and DevOps practices.
- Hands-on experience with ITSM processes and tools such as ServiceNow.
- Demonstrated success implementing operational transformations that deliver measurable business outcomes.
- Experience managing budgets, optimizing operational spend, and negotiating vendor contracts.
- Ability to lead large teams (onsite/offshore) and operate in distributed, matrixed enterprise environments.
- Strong communication and executive presence.
- Excellent problem-solving and decision-making abilities.
- Ability to navigate complex organizational dynamics and lead through influence.
- ITIL, SRE, or DevOps certifications preferred.
- Experience supporting digital applications, large-scale web and app platforms, or enterprise transformation programs.
- Prior experience in telecommunications or other high-transaction, high-availability industries.
Salary (Rate): undetermined
City: undetermined
Country: USA
Working Arrangements: remote
IR35 Status: outside IR35
Seniority Level: undetermined
Industry: IT
Hello All, Hope you are doing great Please go through the job description and let me know your interest.
Job Title: IT Operations Manager with AWS & DevOps Experience
Work Location: Remote
Duration: Long Term Contract
Position Overview
The IT Operations Manager will lead the strategic consolidation and optimization of Platform Operations and Application Support across a large, complex enterprise environment. This role is responsible for designing and executing an integrated operating model, improving service reliability, enabling operational efficiency, and driving measurable business outcomes. The ideal candidate has hands-on experience managing cross-functional teams, standardizing processes, and delivering transformation benefits at scale.
Key Responsibilities:
- Operational Leadership & Strategy
- Lead the end-to-end consolidation of Platform Operations and Application Support teams, tools, and processes into a unified operating model.
- Develop and implement an IT operations strategy aligned to enterprise goals around reliability, scalability, performance, and cost efficiency.
- Own the operational roadmap, service KPIs, SLAs, and continuous improvement plans.
- Service Delivery & Governance
- Establish robust governance frameworks across incident, problem, change, release, and capacity management.
- Ensure consistent, high-quality 24x7 operations across cloud platforms, digital services, middleware, and business applications.
- Drive adoption of automation, SRE practices, and standardized operational processes.
- Transformation & Consolidation Execution
- Manage the large-scale merger of multiple operational groups, centralizing support teams and optimizing service coverage.
- Lead tool consolidation initiatives-monitoring, observability, ITSM, and runbook automation.
- Identify and deliver quantifiable benefits including cost reductions, improved MTTR, reduced operational noise, and enhanced customer satisfaction.
- Team Leadership & Talent Development
- Build, mentor, and lead high-performing global teams across multiple geographies.
- Foster a culture of accountability, operational excellence, and innovation.
- Partner with cross-functional leaders (Engineering, DevOps, Architecture, Security) to drive integrated operations.
- Stakeholder Management & Communication
- Work directly with executive leadership to report performance outcomes, risks, and transformation progress.
- Translate technical insights into clear business value for senior stakeholders.
- Influence decisions on platform modernization, workload migration, and application lifecycle improvements.
Required Experience & Qualifications
Technical & Functional Expertise
- 10+ years managing IT Operations in large enterprise environments (Fortune 500 scale preferred).
- Proven track record consolidating Platform Ops and App Support functions across global teams.
- Strong understanding of cloud platforms (AWS, Azure, Google Cloud Platform), digital platforms, microservices, CI/CD, observability, and DevOps practices.
- Hands-on experience with ITSM processes and tools such as ServiceNow.
Leadership & Delivery
- Demonstrated success implementing operational transformations that deliver measurable business outcomes-cost savings, improved reliability, productivity gains, and enhanced customer experience.
- Experience managing budgets, optimizing operational spend, and negotiating vendor contracts.
- Ability to lead large teams (onsite/offshore) and operate in distributed, matrixed enterprise environments.
Soft Skills
- Strong communication and executive presence.
- Excellent problem-solving and decision-making abilities.
- Ability to navigate complex organizational dynamics and lead through influence.
Preferred Qualifications
- ITIL, SRE, or DevOps certifications.
- Experience supporting digital applications, large-scale web and app platforms, or enterprise transformation programs.
- Prior experience in telecommunications or other high-transaction, high-availability industries.
Success Measures
- Reduced operational costs through consolidation and process standardization.
- Improved SLA adherence and reduction in major incidents.
- Enhanced team productivity and streamlined support models.
- Increased satisfaction across business units and end-users.
Thanks & Regards,
Satnam Singh
Email :