Remote - Genesys Cloud Engineer - Long Beach, CA 90802 (Remote)
Posted 2 weeks ago by Hire IT People
Negotiable
Undetermined
Remote
Remote or Long Beach, California
Summary: The Genesys Cloud Engineer role involves designing IVR call flows across various channels, integrating CRM tools like Salesforce with Genesys Cloud, and developing bot flows. Candidates should possess strong troubleshooting skills and experience with Genesys pre-configuration tools. The position allows for remote work and requires 5-8 years of relevant experience. The contract duration is 11 months.
Key Responsibilities:
- Design IVR call flows for inbound and outbound voice and chat channels.
- Work on data actions and integration within Genesys Cloud.
- Integrate CRM tools, such as Salesforce, with Genesys Cloud.
- Develop bot flows and configurations for inbound channels.
- Configure Genesys pre-configuration tools under the admin tab.
- Troubleshoot agent issues with Genesys Cloud support.
- Manage outbound dialer campaigns.
- Design call flows using Visio application.
- Utilize basic Java scripting knowledge for business logic and script development.
Key Skills:
- 5-8 years of experience in Genesys Cloud.
- Proficiency in IVR call flow design.
- Experience with CRM integration, particularly Salesforce.
- Knowledge of bot flow development.
- Familiarity with Genesys pre-configuration tools.
- Strong troubleshooting skills.
- Experience with outbound dialer campaigns.
- Ability to design call flows in Visio.
- Basic knowledge of Java scripting.
Salary (Rate): undetermined
City: Long Beach
Country: USA
Working Arrangements: remote
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
Detailed Description From Employer:
Request ID: 116087-1
Job Description:
Job Description:
Job Title: Genesys Cloud Engineer
Work Location & Reporting Address: Long Beach, CA 90802
Is there a possibility of remote work? Yes
Contract duration: 11 months
Detailed Job Description:
Experience in working on IVR Call flow design in omni channels, mainly on Inbound and Outbound Voice, Chat channels.
Experience in working on Data action and Integration on Genesys Cloud
Experience in working on integrating any of CRM tool like salesforce on to Genesys cloud.
Having a good skill in developing bot flows and bot configurations in inbound channel.
Experience in configuration of all Genesys pre-configuration tools under the admin tab.
Have a good knowledge on Genesys cloud support experience for troubleshooting agent issues.
Experience in working outbound dialer campaign.
Understanding, representing, and working on call flow design in Visio application.
The candidate needs to have basic knowledge on Java scripting language to understand the business logics or to develop any new scripts.
Minimum years of experience: 5-8 years
Interview Process (Is face to face required?) Remote on video
Work Location & Reporting Address: Long Beach, CA 90802
Is there a possibility of remote work? Yes
Contract duration: 11 months
Detailed Job Description:
Experience in working on IVR Call flow design in omni channels, mainly on Inbound and Outbound Voice, Chat channels.
Experience in working on Data action and Integration on Genesys Cloud
Experience in working on integrating any of CRM tool like salesforce on to Genesys cloud.
Having a good skill in developing bot flows and bot configurations in inbound channel.
Experience in configuration of all Genesys pre-configuration tools under the admin tab.
Have a good knowledge on Genesys cloud support experience for troubleshooting agent issues.
Experience in working outbound dialer campaign.
Understanding, representing, and working on call flow design in Visio application.
The candidate needs to have basic knowledge on Java scripting language to understand the business logics or to develop any new scripts.
Minimum years of experience: 5-8 years
Interview Process (Is face to face required?) Remote on video
Regards,
Mahaboob Basha Durgam
Recruitment Manager - USA
Hire IT People, Inc.
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