Remote EPOS Support Engineer

Job Title: EPOS Support Engineer Job Description

This role is an EPOS Support Engineer position providing remote technical support across retail and hospitality technology environments. You will focus on both operational support and project-based work, particularly around new store openings, EPOS deployments, and the ongoing maintenance of the customer's point-of-sale estate. The position is fully remote, aligned to UK business hours, and involves occasional out-of-hours and weekend work.

Provide remote EPOS support across retail and hospitality environments, ensuring timely resolution of incidents and service requests.

Support new store openings by configuring and deploying EPOS systems, peripherals, PDQs, and integrated payment solutions.

Remotely access EPOS terminals and related devices to perform health checks, software updates, troubleshooting, and ongoing system maintenance.

Work with EPOS technologies such as tills, PDQs, FreedomPay, Zonal, Zebra devices, Aton and Incognito to maintain stable and secure store operations.

Deliver operational support during standard UK business hours, responding to issues and requests in line with agreed service levels.

Provide occasional out-of-hours and weekend support as required, supporting business-critical activities and project timelines.

Collaborate effectively with internal teams and the existing engineer, sharing knowledge and ensuring consistent service delivery.

Manage both operational and project workloads, prioritising tasks and communicating clearly with stakeholders and store users.

Maintain high standards of customer service, keeping users informed and ensuring a positive support experience.

Proven background in EPOS or technical support within retail, hospitality, or similarly fast-paced environments.

Hands-on experience supporting EPOS systems, tills, PDQs, and retail payment platforms.

Confidence in performing remote diagnostics, including identifying EPOS faults, applying fixes, and escalating where necessary.

experience with software updates, EPOS configuration, and device management across distributed retail or hospitality estates.

Ability to work independently, managing time and priorities across both operational and project activities.

Strong customer service skills, with the ability to communicate clearly and professionally with non-technical store staff.

Strong troubleshooting skills and a methodical approach to resolving technical issues.

experience in technical support and application support within an EPOS environment.

experience supporting EPOS systems within retail or hospitality technology environments, ideally for blue chip or enterprise customers.

background in customer-facing support roles, demonstrating patience and a solution-focused mindset.

Familiarity with PED devices and broader payment ecosystems in multi-site operations.

Ability to collaborate with cross-functional teams and contribute to continuous service improvement.

Comfortable working in a remote-only setting, using collaboration tools to stay connected and informed.

Knowledge of FreedomPay for payment processing support.

Knowledge of Zonal systems used in hospitality EPOS operations.

Knowledge of Zebra devices and their configuration, management, and troubleshooting.

Knowledge of Aton and Incognito platforms within an EPOS support context.

You will join a technology-focused organisation supporting a blue chip end customer, offering the stability of a long-term rolling contract and the flexibility of 100% remote working. The culture values collaboration, clear communication, and high-quality service delivery, giving you the opportunity to work with modern EPOS, payment, and retail technologies while maintaining a healthy work-life balance through remote work and time off in lieu for out-of-hours contributions.

This is a fully remote role aligned to UK business hours, with occasional out-of-hours and weekend work when required. You will work within a retail and hospitality technology environment, supporting EPOS systems, PDQs, FreedomPay, Zonal, Zebra devices, Aton and Incognito. Collaboration is primarily online, using remote access tools and communication platforms to manage incidents, changes, and project tasks. The environment is fast-paced and service-oriented, with a focus on reliability, responsiveness, and clear communication. No dress code applies due to the remote nature of the role.

Reading, UK

Trading as TEKsystems. Allegis Group Limited, Bracknell, RG12 1RT, United Kingdom. No. 2876353. Allegis Group Limited operates as an Employment Business and Employment Agency as set out in the Conduct of Employment Agencies and Employment Businesses Regulations 2003. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at our website.

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