Remedy Consultant

Remedy Consultant

Posted 4 days ago by eTeam

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£563 Per day
Inside
Remote
England, United Kingdom
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Change Management Configuration Management Databases Database Queries Datamodel Data Modeling External Auditing IBM Workload Manager For Z/OS (WLM/SRM) IT Service Management Knowledge Management Management Service Level Management Service Request Management Software Development Technical Support

Summary: The role of SC cleared Remedy Consultant involves managing and providing technical support for Remedy version 20.02, including various ITSM modules. The consultant will be responsible for overseeing the CMDB data model, asset management, and incident resolution while ensuring compliance with software lifecycle methodologies. The position is remote and requires expertise in configuring and customizing ITSM components. The contract is for a duration of 6 months and is classified as inside IR35.

Key Responsibilities:

  • Manage Remedy version 20.02 including Service Level Management, Incident, Problem, Change Management, Knowledge Management, and Service Request Management.
  • Provide technical support for the Remedy Suite including CMDB, Asset Management, and Service/Incident/Problem/Change management.
  • Manage CMDB data model and Asset / CI Audit Log.
  • Undertake daily checks and manage the resolution of Remedy Incidents.
  • Configure and customize components of ITSM - Incident, Problem, Change, Task, SRM, SLM, and CMDB.
  • Create and/or update Remedy documentation to comply with software lifecycle methodologies.
  • Integrate Remedy with external reporting systems.
  • Generate reports from multiple Remedy sources and support all stages of the Software Development Lifecycle (SDLC).

Key Skills:

  • Experience with Remedy version 20.02 and its modules.
  • Technical support experience for the Remedy Suite.
  • Knowledge of CMDB data model and Asset Management.
  • Experience in incident management and resolution.
  • Ability to configure and customize ITSM components.
  • Experience in creating and updating documentation.
  • Integration skills with external reporting systems.
  • Experience with database query technologies.

Salary (Rate): £563/day

City: undetermined

Country: United Kingdom

Working Arrangements: remote

IR35 Status: inside IR35

Seniority Level: undetermined

Industry: IT

Detailed Description From Employer:

Role Title: SC cleared Remedy Consultant

Location: Remote

Duration: 6 months from the start date

Rate: £563/day

Contract Inside IR35 on umbrella

Role Description:

  • Experience and/or capability to manage Remedy version 20.02 including the following modules/processes (Service Level Management, Incident, Problem, Change Management, Knowledge Management and Service Request Management)
  • Provide technical support of the Remedy Suite including CMDB, Asset Management, Service/Incident/Problem/Change management within the production and non-live environment
  • Managing CMDB data model and Asset / CI Audit Log
  • Experience undertaking daily checks
  • Experience in the management and resolution of Remedy Incident
  • Configuring and customising components of ITSM - Incident, Problem, Change, Task, SRM, SLM and CMDB
  • Experience of Asset Management
  • Create and/or update Remedy documentation to comply with software lifecycle methodologies
  • Integration of Remedy with external reporting systems
  • Desirable - experience generating reports from multiple Remedy sources
  • Desirable - experience with direct database query technologies
  • Experience supporting all stages of the Software Development Lifecycle (SDLC)
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