Summary: The Recovery Officer role at Castle Point Borough Council is a temporary position focused on collecting outstanding Council Tax, Business Rates, and other debts owed to the Council. The successful candidate will engage with customers to negotiate payments, maintain accurate records, and implement various recovery actions. This role requires strong communication skills and experience in relevant financial systems. The position is fully remote and offers a competitive hourly rate.

Key Responsibilities:

• Assist with the administration of recovery methods including reminders, final notices, and enforcement actions.
• Assess customers' income and expenditure to establish payment arrangements.
• Liaise with stakeholders such as Peabody, Stepchange, and CAB.
• Respond to enquiries via letter, email, and in person, with a focus on digital communication.
• Instigate and review Attachment of Earning Orders and deductions from benefits.
• Provide support during court proceedings and prepare necessary documentation.
• Trace absconded customers using internal and third-party systems.
• Identify irrecoverable debts and prepare documentation for write-off recommendations.
• Maintain knowledge of procedures, legislation, and case-law related to debt recovery.
• Ensure accurate case selection for enforcement and liaise with Enforcement Agents.
• Check and action monthly reports to maximize collections.

Key Skills:

• Experience and knowledge of Council Tax or Business Rates.
• Proficiency in Microsoft Office and revenue systems, preferably Civica Open Revenues.
• Strong verbal and written communication skills.
• Ability to negotiate and support customers in sensitive situations.
• Understanding of equal opportunities and awareness of diverse needs.

Salary (Rate): 25.00

City: undetermined

Country: United Kingdom

Working Arrangements: remote

IR35 Status: inside IR35

Seniority Level: undetermined

Industry: Other