Qualtrics Data Analyst

Seeking to fill in a Sr Qualtrics Data Analyst for immediate remote contract opportunity with my direct client in GA.

If interested, share your word document resume, work authorization, expected hourly pay rate, current location, availability for remote work, skill stack and LinkedIn.

Reach me for more details. thanks.

If not, Appreciate any referrals

Self driven Data Analytics, help leverage tool like Qualtrics, for listening, intercepts surveys, session replays, other surveys.

Customer facing role, following up with key stakeholders, actions, collaborative skills.

Data Analytics, Data visualization, Business Intelligence, Qualtrics, Data Bricks.

2 round of interviews.

Top skills: Qualtrics, Databricks, SQL, Snowflakes, Ability to write code.

NPS/VoC, Behavioral Analytics, Operation Data.

Industry exp (Cards, Claims, Account Management from customer perspective would be plus

Description

Looking for Senior/Lead Data Analyst - Must have go-getter mentality and can hit the ground running

Possible opportunity for extension/conversion dependent on the business needs - Location: US Remote (any timezone Prefer MST/CST)

Senior Analyst, CX Strategy & Insights (Contract / Augmented Staff)

How you can make a difference The Senior Analyst, CX Strategy & Insights is accountable for how customer experience signals are captured, connected, and translated into measurable business outcomes across priority journeys.

This role ensures CX insights are grounded in complete and well-instrumented listening systems, aligned to real customer friction points, and converted into clear actions that improve experience, reduce repeat contact, and lower cost-to-serve.

Success is defined by what changes in the customer journey and operational performance, not by reporting outputs alone.

What you’ll be doing Own end-to-end journey analytics and CX measurement across priority member and client journeys (e.g., Account Access, Claims, Client, Card), connecting digital behavior, contact drivers, and experience metrics Instrument and scale transactional listening systems in Qualtrics, including: - Transactional surveys aligned to journey steps - Digital intercepts across key touchpoints - Session replay tagging to capture behavioral signals

Ensure complete listening coverage across journeys, maintaining clear visibility into what is instrumented, where gaps exist, and driving actions to close those gaps

Analyze VoC, digital, and operational data to identify root causes of friction, repeat contact, and poor experience outcomes

Translate insights into clear actions, defined owners, and measurable outcomes, ensuring all analysis is tied to execution and business impact Deliver weekly CX reporting (WAR) including:

Metric trends and variance explanations

Root cause insights

Actions in progress and expected impact

Own structured work tracking and execution discipline, ensuring all initiatives are tracked with actions, owners, priorities, outcomes, and regular progress updates Develop CX insight outputs (e.g., newsletters, deep dives) that clearly articulate: - What is working - What is not working - Customer pain signals - Root causes and actions

Partner hands-on with Product, Operations, Technology, and CX teams to validate insights, unblock work, and ensure follow-through on actions

Operate independently, structuring ambiguous problems and driving execution without reliance on constant direction What you will need to be successful - Bachelor’s degree required; analytics, data, or technical background preferred

4–7+ years of experience in CX analytics, product analytics, or journey analytics

Hands-on experience with Qualtrics (or similar CX platforms), including: - Designing and deploying transactional surveys

Implementing digital intercepts across journeys - Instrumenting and leveraging session replay and behavioral tracking

Strong experience working with: - NPS / CSAT and Voice of Customer data - Contact center data (call drivers, repeat contact, AHT)

Digital funnel and journey analytics - Proven ability to connect customer experience signals to operational and business outcomes

Demonstrated capability to independently structure work, build analytical outputs, and drive execution from insight to action

Strong cross-functional collaboration skills, with the ability to work across Product, Technology, and Operations teams

Ability to operate with high ownership, execution rigor, and speed in ambiguous environments