QA/ Outcomes Tester - Contract Role
Posted 1 day ago by Konexo
Negotiable
Undetermined
Remote
United Kingdom
Summary: The QA/Outcomes Tester role at Konexo Financial Services involves supporting various motor finance redress, complaints, and regulatory conduct programmes. The position requires quality-focused professionals to conduct outcomes testing, review case decisions, and ensure compliance with regulatory standards. Candidates should possess strong analytical skills and experience in QA or outcomes testing, with a preference for those familiar with motor finance. The role is primarily remote and operates on a daily rate contract basis.
Key Responsibilities:
- Conducting outcomes testing across motor finance, complaints and redress cases
- Reviewing case decisions, evidence and rationale to ensure fair and consistent outcomes
- Assessing alignment to policy, guidance, regulatory standards and Consumer Duty principles
- Producing clear, structured feedback for Case Handlers and Team Leads
- Identifying trends, gaps and systemic issues to support programme-level improvements
- Supporting QA frameworks, sampling plans and quality reporting
- Working closely with SMEs, QCs and operational leads to strengthen delivery assurance
Key Skills:
- Experience in QA, outcomes testing, QC or complaint review roles
- Strong understanding of policy, regulatory expectations and outcome standards
- Ability to assess complex cases and articulate findings clearly
- Excellent attention to detail and analytical skills
- Exposure to motor finance, complaints, redress or regulatory conduct is highly advantageous
- Comfortable working independently within a remote project environment
Salary (Rate): undetermined
City: undetermined
Country: United Kingdom
Working Arrangements: remote
IR35 Status: undetermined
Seniority Level: undetermined
Industry: Other
QA/ Outcomes Tester
Konexo Financial Services | Multiple Projects | Mostly Remote
Konexo Financial Services is building its bench of experienced QA / Outcomes Testers to support multiple upcoming motor finance redress, complaints and regulatory conduct programmes. We’re looking for quality-focused professionals who can review case decisions, assess outcomes and ensure alignment with regulatory expectations and programme standards.
What you’ll be doing:
- Conducting outcomes testing across motor finance, complaints and redress cases
- Reviewing case decisions, evidence and rationale to ensure fair and consistent outcomes
- Assessing alignment to policy, guidance, regulatory standards and Consumer Duty principles
- Producing clear, structured feedback for Case Handlers and Team Leads
- Identifying trends, gaps and systemic issues to support programme-level improvements
- Supporting QA frameworks, sampling plans and quality reporting
- Working closely with SMEs, QCs and operational leads to strengthen delivery assurance
What we’re looking for:
- Experience in QA, outcomes testing, QC or complaint review roles
- Strong understanding of policy, regulatory expectations and outcome standards
- Ability to assess complex cases and articulate findings clearly
- Excellent attention to detail and analytical skills
- Exposure to motor finance, complaints, redress or regulatory conduct is highly advantageous
- Comfortable working independently within a remote project environment
Project details:
- Multiple projects mobilising
- Mostly fully remote roles
- All roles will be on a daily rate contract basis, lengths varied (depending on individual project)
If you’re immediately available and interested in being considered for upcoming project work, please apply directly.