QA & Engineering Analyst - 1 Year contract.
Posted 1 day ago by Anything is Possible
Negotiable
Undetermined
Remote
Brighton, England, United Kingdom
Summary: The QA & Engineering Analyst role is focused on enhancing delivery operations and ensuring the quality of technology solutions within a remote setting. This position serves as a quality advocate and process improver, bridging the gap between technical complexities and business needs. The analyst will conduct comprehensive testing, support issue resolution, and drive operational improvements to maintain high standards in product delivery. The role is essential for enabling the engineering team to innovate while maintaining product quality.
Key Responsibilities:
- Perform comprehensive manual QA across black box, regression, and cross-browser testing scenarios.
- Conduct thorough UX and functional testing, providing detailed feedback for developers.
- Test new features and updates before client deployment, ensuring reliability and performance.
- Develop and maintain testing protocols that scale with the product suite.
- Create detailed test cases and documentation for recurring testing scenarios.
- Investigate and triage technical issues, providing actionable bug reports.
- Act as first line of support for internal technical issues, resolving and escalating as needed.
- Maintain the issue tracking system, ensuring proper documentation and resolution of problems.
- Support urgent client issues by identifying root causes and coordinating with the development team.
- Assist with IT operations and internal rollouts, including MDM and new tooling implementations.
- Drive adoption of ISO 27001 compliance processes among team members.
- Create and maintain internal support documentation for self-service problem resolution.
- Maintain testing environments and demo systems for client presentations and internal testing.
- Prepare detailed issue tickets for AI agents and automated systems.
- Support the technology team's adoption of new tools and processes, providing training and documentation.
- Gather and document technical requirements from non-technical stakeholders.
Key Skills:
- Experience in QA roles with a systematic testing approach.
- ISTQB testing certification is ideal.
- Strong technical aptitude with clear communication skills.
- Detail-oriented and methodical with a pragmatic focus.
- Understanding of web technologies, browsers, and user experience issues.
- Proactive in identifying process improvements.
- Ability to work independently and prioritize in a fast-paced environment.
- Background/experience in technical support is ideal.
- Experience with Google Workspace and Macs.
- Familiarity with issue tracking systems and basic technical documentation.
- Comfortable with ambiguity and adaptable to changing priorities.
- Ownership of problems and commitment to resolution.
Salary (Rate): undetermined
City: Brighton
Country: United Kingdom
Working Arrangements: remote
IR35 Status: undetermined
Seniority Level: Senior
Industry: IT
QA & Engineering Analyst
Location: Remote - 1-year contract with the possibility of extending.
Reports to: CTO
Level: Senior/Mid-level
The role
We're hiring a QA & Engineering Analyst to strengthen our delivery operations and ensure the quality of our technology solutions. You'll be the guardian of our product quality, supporting our engineering team while they focus on building innovative solutions for our clients and internal teams. This role is essential to maintaining our reputation for excellence and enabling our team to move fast without breaking things. This isn't just about finding bugs. It's about being a quality advocate, a process improver, and a bridge between technical complexity and business needs. You'll work across our technology stack, from our proprietary Leap platform to client-facing solutions, ensuring everything we ship meets our high standards. You'll be a key enabler of our engineering team's productivity, handling the operational tasks that free up senior developers to focus on complex problem-solving and innovation. Your work directly impacts our ability to deliver quality solutions at pace.
What you'll do
- Quality Assurance & Testing
- Perform comprehensive manual QA across black box, regression, and cross-browser testing scenarios
- Conduct thorough UX and functional testing, providing detailed feedback that developers can act on immediately
- Test new features and updates before client deployment, ensuring reliability and performance
- Develop and maintain testing protocols that scale with our growing product suite
- Create detailed test cases and documentation for recurring testing scenarios
- Support & Issue Resolution
- Investigate and triage technical issues, providing developers with clear, actionable bug reports rather than vague problem descriptions
- Act as first line of support for internal technical issues, resolving where possible and escalating effectively when needed
- Maintain our issue tracking system, ensuring all problems are properly documented and followed through to resolution
- Support urgent client issues by quickly identifying root causes and coordinating with the development team
- Operations & Process Improvement
- Assist with IT operations and internal rollouts, including MDM (Mobile Device Management) and new tooling implementations
- Drive adoption of ISO 27001 compliance processes, ensuring all team members understand and follow security protocols
- Create and maintain comprehensive internal support documentation that enables self-service problem resolution
- Maintain testing environments and demo systems, ensuring they're always ready for client presentations and internal testing
- Technical Enablement
- Prepare detailed issue tickets that can be efficiently handled by AI agents and automated systems (as we expand our AI-powered development workflows)
- Support the technology team's adoption of new tools and processes, providing training and documentation
- Gather and document technical requirements from non-technical stakeholders, translating business needs into clear technical specifications
About You
- You have experience in QA roles and understand the importance of systematic testing approaches
- You ideally have a ISTQB testing certification
- You have strong technical aptitude but can communicate complex issues in simple, clear terms
- You're detail-oriented and methodical, but also pragmatic about where to focus your efforts for maximum impact
- You understand web technologies, browsers, and common technical issues that affect user experience
- You're proactive in identifying process improvements and comfortable suggesting better ways of working
- You can work independently and prioritise effectively in a fast-paced environment
- You ideally have a background/experience in technical support
- You have experience working with Google Workspace and Macs
- You have experience with issue tracking systems and are comfortable with basic technical documentation
- You're comfortable with ambiguity and can adapt to changing priorities as business needs evolve
- You take ownership of problems and see them through to resolution, even when the solution involves multiple team members