QA Consultant with Salesforce and NICE Testing Experience

QA Consultant with Salesforce and NICE Testing Experience

Posted Today by Delviom LLC

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Negotiable
Undetermined
Remote
Remote
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Application Programming Interface (API) Automation Cloud Computing Cloud Technology Constituent Relationship Management Customer Relationship Management (CRM) Software Data Integrity Interactive Voice Response Nice (Unix Utility) Salesforce Selenium (Software) Unit Testing Verification And Validation Workflows

Summary: The role of QA Consultant focuses on testing Salesforce CRM workflows, integrations, and customizations, as well as NICE CXone for omnichannel customer interactions. The consultant will validate various Salesforce modules and perform testing on IVR flows and agent desktop behavior in NICE. This position requires a strong understanding of both platforms to ensure data integrity and optimal performance. The role is remote, allowing for flexibility in work arrangements.

Key Responsibilities:

  • Validate Salesforce modules: Sales Cloud, Service Cloud, Experience Cloud
  • Test custom objects, fields, workflows, validation rules
  • Perform Apex testing (unit testing for backend logic)
  • Validate Lightning components / UI
  • Test integrations (REST/SOAP APIs with external systems)
  • Data integrity testing between Salesforce and other platforms
  • Automation using tools like Selenium or Provar
  • Test IVR flows (call routing, prompts, fallback logic)
  • Test Omnichannel: voice, chat, email, SMS
  • Verify agent desktop behavior and screen pops
  • Validate call recording, analytics, and reporting
  • Performance testing for call loads and concurrency

Key Skills:

  • Experience with Salesforce testing and validation
  • Knowledge of NICE CXone and omnichannel testing
  • Proficiency in Apex testing
  • Familiarity with REST/SOAP APIs
  • Experience with automation tools like Selenium or Provar
  • Strong analytical and problem-solving skills

Salary (Rate): undetermined

City: undetermined

Country: undetermined

Working Arrangements: remote

IR35 Status: undetermined

Seniority Level: undetermined

Industry: Other

Detailed Description From Employer:

Working with Salesforce typically involves testing CRM workflows, integrations, and customizations.

Key responsibilities:

  • Validate Salesforce modules: Sales Cloud, Service Cloud, Experience Cloud
  • Test custom objects, fields, workflows, validation rules
  • Perform Apex testing (unit testing for backend logic)
  • Validate Lightning components / UI
  • Test integrations (REST/SOAP APIs with external systems)
  • Data integrity testing between Salesforce and other platforms
  • Automation using tools like Selenium or Provar

NICE / Contact Center QA Experience

Testing in NICE CXone (formerly inContact) focuses on omnichannel customer interactions.

Key responsibilities:

  • Test IVR flows (call routing, prompts, fallback logic)
  • Test Omnichannel: voice, chat, email, SMS
  • Verify agent desktop behavior and screen pops
  • Validate call recording, analytics, and reporting
  • Performance testing for call loads and concurrency
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