The Role
Reporting to the Assistant Director of Responsive Repairs & Capital Investment, you will provide operational leadership across a regional portfolio, ensuring high-quality, customer-focused services are delivered safely, efficiently and in line with organisational objectives.
You will lead a team of Partnering Surveyors while working collaboratively with contractors, residents and senior stakeholders to drive service excellence, value for money and continuous improvement.
Key Responsibilities
- Lead the regional delivery of planned investment, major works, responsive repairs, voids and estate services.
- Build and maintain long-term strategic partnerships with key contractors and supply chain partners.
- Drive contractor performance through effective contract management, KPI monitoring and continuous improvement.
- Champion customer-focused service delivery, ensuring residents remain at the heart of decision making.
- Embed organisational values across all partnership arrangements.
- Develop innovative ways of working to improve efficiency, reduce costs and maximise social value.
- Support procurement, mobilisation and ongoing performance management of new contractors.
- Manage regional budgets and ensure services are delivered within agreed financial parameters.
- Ensure full compliance with statutory, contractual and regulatory requirements.
- Produce performance reports and strategic insights for senior leadership.
About You
We're looking for someone who can demonstrate:
Extensive experience managing strategic contractor partnerships within social housing.
Strong knowledge of responsive repairs, planned maintenance, major works and voids.
Experience leading geographically dispersed surveying or operational teams.
Excellent stakeholder management skills with the ability to influence at all levels.
Experience managing large operational budgets and driving value for money.
Knowledge of construction contracts, building defects, housing maintenance and compliance.
A proven track record of delivering service improvements, innovation and customer satisfaction.
HND (or equivalent) in Construction, Building Surveying, Property, Housing or a related discipline.
Full UK Driving Licence.