Property Coordinator

Summary: The Property Coordinator role at Pinnacle Group involves managing property management services, including handling site mailboxes, responding to housing management inquiries, and coordinating with Property Managers on complex issues. The position is remote and operates under a fixed-term contract until August 1, 2025. The successful candidate will contribute to the administration of the client portal and ensure high-quality service delivery to customers. This role is integral to maintaining the confidence of clients and communities served by Pinnacle Group.

Key Responsibilities:

• Lead and manage the administration of the client's customer portal and site mailboxes.
• Respond to housing management queries and allocate cases to the Property Managers and Income Team where applicable.
• Ensure high-quality responses are provided to customers and keep the clients' systems fully updated.
• Manage incoming repair cases logged on the system.
• Lead on the review of cases and raising of repairs for rented properties alongside Property Managers.
• Support with providing data for clients' KPI reports and other reports as stipulated in the contract or requested by the client.
• Send complaint acknowledgements and assign them to Property Managers.
• Communicate clearly and effectively with residents, managing digital customer contact.

Key Skills:

• Excellent administrative skills.
• Ability to meet deadlines with strong organizational skills.
• Experience in Affordable Housing.
• Proficiency in Microsoft applications.

Salary (Rate): undetermined

City: London

Country: United Kingdom

Working Arrangements: remote

IR35 Status: fixed-term

Seniority Level: undetermined

Industry: Other