Project Support Officer
Posted 1 day ago by CBSbutler
Negotiable
Undetermined
Remote
United Kingdom
Summary: The Project Support Officer role focuses on enhancing delivery governance and operational processes within a fast-paced TechOps environment. The position requires a strong background in PMO, delivery operations, and process improvement, with an emphasis on collaboration across multiple teams. The successful candidate will drive consistency, compliance, and operational excellence while supporting various project management activities. This role offers an opportunity to influence and improve operational frameworks and processes significantly.
Key Responsibilities:
- Define, maintain, and improve delivery processes, frameworks, and operating models
- Ensure delivery teams are aligned with governance standards and best practices
- Support audits, assurance activities, and compliance reviews
- Identify process gaps, delivery risks, and improvement opportunities
- Produce and maintain process documentation, templates, playbooks, and guidance materials
- Provide support and guidance to Project Managers, Programme Managers, and delivery teams
- Facilitate workshops, onboarding sessions, and knowledge-sharing activities
- Support operational reporting and governance tracking activities
- Work closely with PMO, TechOps, Architecture, Commercial, and Delivery teams
- Assist with SAP-related administration activities including PR raising and timesheet/suspense hour tracking
Key Skills:
- Previous experience within PMO, delivery operations, governance, project support, or process improvement environments
- Strong understanding of delivery governance, assurance, and compliance processes
- Experience improving operational processes and ways of working
- Excellent stakeholder management and communication skills
- Ability to work proactively and independently in a fast-paced environment
- Strong organisational skills with attention to detail
- Comfortable influencing teams and driving standardised ways of working
- Experience supporting project or programme delivery functions
- Exposure to TechOps or operational delivery environments
- Experience supporting audits, assurance reviews, or governance activities
- Familiarity with SAP administration activities
Salary (Rate): undetermined
City: undetermined
Country: United Kingdom
Working Arrangements: remote
IR35 Status: undetermined
Seniority Level: undetermined
Industry: Other
Role – Project Support Officer
Location – Remote (UK)
My client in the search for a Delivery Integration Officer (DIO) to join their TechOps function. This role is focused on improving delivery governance, operational processes, and assurance activities across a fast-paced delivery environment. This is an excellent opportunity for someone with a strong background in PMO, delivery operations, governance, or process improvement who enjoys working across multiple teams to drive consistency, compliance, and operational excellence.
Key Responsibilities
- Define, maintain, and improve delivery processes, frameworks, and operating models
- Ensure delivery teams are aligned with governance standards and best practices
- Support audits, assurance activities, and compliance reviews
- Identify process gaps, delivery risks, and improvement opportunities
- Produce and maintain process documentation, templates, playbooks, and guidance materials
- Provide support and guidance to Project Managers, Programme Managers, and delivery teams
- Facilitate workshops, onboarding sessions, and knowledge-sharing activities
- Support operational reporting and governance tracking activities
- Work closely with PMO, TechOps, Architecture, Commercial, and Delivery teams
- Assist with SAP-related administration activities including PR raising and timesheet/suspense hour tracking
Requirements
- Previous experience within PMO, delivery operations, governance, project support, or process improvement environments
- Strong understanding of delivery governance, assurance, and compliance processes
- Experience improving operational processes and ways of working
- Excellent stakeholder management and communication skills
- Ability to work proactively and independently in a fast-paced environment
- Strong organisational skills with attention to detail
- Comfortable influencing teams and driving standardised ways of working
- Experience supporting project or programme delivery functions
- Exposure to TechOps or operational delivery environments
- Experience supporting audits, assurance reviews, or governance activities
- Familiarity with SAP administration activities
Why This Opportunity?
- Opportunity to play a key role in driving delivery excellence across a large and fast-paced operational environment
- Chance to influence and improve ways of working, governance frameworks, and operational processes
- Strong opportunity to develop within a growing delivery and operations function
- Supportive environment where attitude, initiative, and problem-solving are highly valued
- Exposure to enterprise-level delivery operations and assurance activities within a complex business environment
Looking forward to hearing from you!