Project Manager - Service Desk Outsourcing
Posted 7 days ago by Tria
£600 Per day
Outside
Remote
Nationwide
Summary: The Project Manager for Service Desk Outsourcing will lead a global outsourcing programme from RFI/RFP through to implementation, focusing on delivery and governance. This role requires strong stakeholder management and experience in complex international environments. The position is primarily remote with occasional travel to London. The contract is for an initial six months with a daily rate of £550-600, classified as outside IR35.
Key Responsibilities:
- End-to-end project ownership, from initiation through delivery and handover to BAU
- Leading and coordinating RFI and RFP processes, including vendor engagement and evaluation
- Developing and maintaining project plans, budgets, RAID logs, and delivery governance
- Managing multiple workstreams across global teams, time zones, and suppliers
- Driving clear decision-making through senior stakeholders and steering committees
- Proactively identifying and mitigating risks, dependencies, and delivery constraints
- Ensuring a controlled transition into operational service
Key Skills:
- Strong background as a Project Manager delivering complex change programmes
- Previous experience delivering outsourcing initiatives (ideally IT or service-based)
- Proven experience working in global, multi-region environments
- Confidence running formal procurement and supplier selection processes
- Excellent stakeholder management and communication skills at all levels
- Structured, pragmatic approach to delivery with a focus on outcomes
Salary (Rate): £600/day
City: undetermined
Country: undetermined
Working Arrangements: remote
IR35 Status: outside IR35
Seniority Level: undetermined
Industry: Other
Project Manager - Service Desk Outsourcing
£550-600/day | Outside IR35 | Initial 6 months | Mainly remote (ad hoc travel to London)
We are seeking an experienced Project Manager to lead a high-profile global outsourcing programme, taking the organisation from RFI/RFP through to implementation. This role requires a delivery-focused PM with strong governance, stakeholder management, and experience operating in complex, international environments.
Key responsibilities
- End-to-end project ownership, from initiation through delivery and handover to BAU
- Leading and coordinating RFI and RFP processes, including vendor engagement and evaluation
- Developing and maintaining project plans, budgets, RAID logs, and delivery governance
- Managing multiple workstreams across global teams, time zones, and suppliers
- Driving clear decision-making through senior stakeholders and steering committees
- Proactively identifying and mitigating risks, dependencies, and delivery constraints
- Ensuring a controlled transition into operational service
Essential experience
- Strong background as a Project Manager delivering complex change programmes
- Previous experience delivering outsourcing initiatives (ideally IT or service-based)
- Proven experience working in global, multi-region environments
- Confidence running formal procurement and supplier selection processes
- Excellent stakeholder management and communication skills at all levels
- Structured, pragmatic approach to delivery with a focus on outcomes
Contract details
£550-£600 per day
Outside IR35
Initial 6-month contract (extension likely)
This role suits a PM who brings structure and momentum to complex outsourcing programmes and is comfortable leading delivery across international teams and suppliers.