Job Description
We are looking for a highly experienced Technical Project Manager with 10+ years of experience managing complex SaaS e-commerce, subscription billing, and enterprise application implementation projects.
The ideal candidate must have strong technical knowledge of Salesforce CPQ, Subscription Billing platforms, and Order-to-Cash (O2C) processes, along with proven experience managing end-to-end project delivery for SaaS-based organizations.
This role requires someone who can effectively drive project execution, coordinate cross-functional teams, manage project timelines, identify risks, and ensure successful delivery of subscription billing and SaaS e-commerce initiatives.
IMPORTANT REQUIREMENT
Candidates must have strong technical understanding and hands-on project management experience involving subscription billing platforms and related implementations.
Experience managing projects involving Salesforce CPQ and subscription billing solutions is mandatory.
Key Responsibilities
- Lead and manage end-to-end implementation, enhancement, and integration projects involving Salesforce CPQ and subscription billing platforms.
- Manage SaaS e-commerce and subscription billing projects, ensuring successful delivery within defined timelines, scope, and budget.
- Drive projects involving subscription management platforms, with a primary focus on Zuora implementations and enhancements.
- Demonstrate strong technical understanding of Order-to-Cash (O2C) processes, including quote-to-order, subscription management, billing, invoicing, revenue recognition, and payment processing.
- Develop and manage project plans, schedules, milestones, resource allocation, and delivery roadmaps.
- Coordinate with technical teams, business stakeholders, architects, developers, QA teams, and external vendors to ensure smooth project execution.
- Monitor project progress, identify potential risks and dependencies, and proactively implement mitigation strategies.
- Manage project scope, change requests, issues, and escalations throughout the project lifecycle.
- Facilitate project meetings, stakeholder discussions, status reviews, and executive-level reporting.
- Ensure effective communication between geographically distributed teams, including offshore and onshore resources.
- Drive cross-functional collaboration to resolve technical and business challenges impacting project delivery.
- Ensure project deliverables meet business requirements, quality standards, and organizational objectives.
Mandatory Skills & Experience
- 10+ years of overall experience in IT project management, preferably within SaaS, e-commerce, or enterprise application environments.
- Strong technical understanding of Salesforce CPQ and Subscription Billing platforms.
- Proven experience managing end-to-end projects involving subscription billing implementations, integrations, or enhancements.
- Strong understanding of Order-to-Cash (O2C) processes and subscription-based business models.
- Experience managing SaaS e-commerce projects and related enterprise application implementations.
- Strong project management skills, including planning, execution, risk management, stakeholder management, and delivery governance.
- Experience working with cross-functional and geographically distributed teams.
- Excellent communication, presentation, stakeholder management, and problem-solving skills.
Preferred Skills
- Experience with Zuora (Zuora Billing, Zuora Subscription Management, or related modules).
- Experience managing projects involving Salesforce and NetSuite applications.
- Familiarity with financial systems, revenue management, invoicing, and SaaS billing models.
- Experience with subscription lifecycle management, recurring revenue models, and billing automation.
- Exposure to enterprise system integrations and financial application ecosystems.
Work Environment
- Fully remote position.
- Must be comfortable working EST business hours.
- The role requires flexibility to provide coverage during early PST morning hours and extended working-hour overlap with offshore teams.
- Must be comfortable collaborating with geographically distributed teams across different time zones.
Key Candidate Evaluation Criteria
- Candidates should demonstrate strong experience in the following areas:
- SaaS E-commerce: Experience managing projects involving SaaS e-commerce platforms and subscription-based business models.
- Subscription Billing: Strong project management experience with subscription billing platforms such as Zuora or similar solutions.
- Salesforce CPQ: Technical understanding and experience managing Salesforce CPQ implementation or enhancement projects.
- Order-to-Cash: Strong understanding of end-to-end O2C workflows and their integration with subscription billing platforms.
- Project Management: Proven ability to manage complex projects, timelines, stakeholders, technical teams, risks, and deliverables.
- Communication: Excellent communication and stakeholder management skills, with experience coordinating onshore and offshore teams.
Note
This is a technical Project Manager role, not a Product Manager or Product Owner position.
Candidates must have proven experience managing technical implementation projects involving subscription billing and SaaS e-commerce platforms.