Project Manager
Posted 1 day ago by 1753946942
Negotiable
Outside
Remote
USA
Summary: The Project Manager role at Kforce involves leading post-sale support and fostering strategic relationships with key customers for a Consumer and Commercial Electronic R&D client. The position requires collaboration across various business units to address customer issues, analyze performance data, and ensure exceptional customer experiences. The role also includes mentoring peers and managing technical escalations while contributing to revenue and margin growth. Candidates should possess relevant experience and project management skills to navigate complex situations effectively.
Key Responsibilities:
- Leading post-sale support and driving strategic relationships for key customers.
- Collaborating with business units to lead solutions for customer problems.
- Analyzing failure rates and trends to improve device health in customer environments.
- Managing technical escalations with Customer IT Department and third parties.
- Providing proactive support for customer product deployments and training.
- Ensuring exceptional customer experiences and driving retention and business growth.
- Contributing to revenue and margin for multiple solutions or services.
- Developing business cases and demonstrating added value of services.
- Mentoring and guiding peers and lower-level employees.
- Representing the business with regional and worldwide teams.
Key Skills:
- Experience in a similar role or significant knowledge and abilities in project management.
- Ability to utilize project management skills for complex situations.
- Relevant education and/or training in project management.
Salary (Rate): undetermined
City: undetermined
Country: USA
Working Arrangements: remote
IR35 Status: outside IR35
Seniority Level: undetermined
Industry: Other
RESPONSIBILITIES:
Kforce is immediately adding a full-time Project Manager in support of our nationally recognized, Consumer and Commercial Electronic R&D client in Ohio.
Responsibilities:
* Leading post-sale support and driving deep strategic relationships for assigned key customers of significant scope and complexity at the country, region or worldwide level
* Working in a collaborative and a cohesive manner with key business units, the CAM works across functions to lead solutions for customer problems, provides installed base performance data and analysis, proactive information including advisories and pre-alerts
* Analyzes failure rates and trends to identify opportunities to improve the health of devices in customer environments
* Utilizes technical and business skills to lead complex cross functional technical escalations
* Acts as single point of contact to manage technical escalation investigation with Customer IT Department, ATS & 3rd Level Support, and 3rd party (if needed)
* Provides proactive support for customer product deployments, including post-sale product and tools training & continued technical education for products, tools, and solutions
* Retention and business growth by ensuring exceptional customer experiences and by proactively acting on indicators from the customer through direct feedback, customer assessment programs and through engagement with sales & support teams
* Revenue and margin contribution for a set of (more than one) solutions or services
* Utilizes in-depth understanding of customer business and complex requirements to develop business case, validate the solution, and demonstrate services added value.
* Provides mentoring and guidance to peers and lower level employees
* Multi country responsibility/a large country with multiple sub regions
* Working with regional/WW teams to represent the business on behalf of the geography covered
REQUIREMENTS:
* To be considered for this position, candidates must have experience in a similar role, or they must possess significant knowledge, experience, and abilities to successfully perform the responsibilities listed
* Ability to utilize Project Management skills to drive resolution for complex or unique situations
* Relevant education and/or training will be considered a plus
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
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