Project Manager

Responsibilities

• Lead end-to-end delivery of Salesforce CRM and/or Salesforce Marketing Cloud (SFMC) initiatives
• Serve as a primary client-facing point of contact, managing relationships, expectations, and communication with a high degree of professionalism
• Apply strong account management practices to support ongoing client success and long-term partnerships
• Own project scope, timeline, and budget, ensuring clear alignment and proactive management throughout delivery
• Translate business requirements into actionable project plans, milestones, and tasks
• Manage work using Jira, Azure DevOps, or comparable task and project management platforms
• Coordinate cross-functional teams including technical, marketing, and operations stakeholders
• Identify risks, dependencies, and changes early, driving resolution independently and transparently
• Maintain clear documentation, reporting, and project artifacts to support visibility and accountability

REQUIREMENTS

• Proven project management experience, including direct ownership of scope, schedule, and budget
• Client-facing experience with a demonstrated ability to build trust and manage expectations
• Experience with account management or ongoing client engagement models
• Experience leading CRM implementations (Salesforce preferred)
• Solid understanding of the mechanics of CRMs, marketing automation, and call centers
• Proficiency with Jira, Azure DevOps, or similar project/task management tools
• Strong written and verbal communication skills, with the ability to clearly articulate status, risks, and recommendations
• Highly organized, detail-oriented, and able to manage multiple workstreams independently
• Solutions-oriented approach, maintaining a positive presence with clients and internal team

Preferred Qualifications

• Familiarity with regulated or complex delivery environments, particularly healthcare and life sciences
• Ability to contribute beyond coordination, partnering closely with technical and functional teams
• Hands-on experience contributing to Salesforce CRM or Salesforce Marketing Cloud projects