Project manager ( Electric Service Request Application/ ESRA & Electric Service Application Platform/ ESAP, distributed energy resource/ DER) -- Remote

Project manager ( Electric Service Request Application/ ESRA & Electric Service Application Platform/ ESAP, distributed energy resource/ DER) -- Remote

Posted Today by Protos IT

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Negotiable
Undetermined
Remote
Remote
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Automation Billing Budgeting Computer Science Constituent Relationship Management Customer Relationship Management (CRM) Software Cutover Planning And Management Cyber Security Data Migration Executive Leadership Information Technology Management Operational Technology (OT) Security Project Management Scheduling Stakeholder Engagement Stakeholder Management Systems Integration User Acceptance Testing (UAT) Workflow Automation Workflows

Summary: The Project Manager will oversee the delivery of the Electric Service Application Platform (ESAP) for a utility client in Seattle, focusing on managing large IT projects related to electric service requests and distributed energy resource interconnections. This role requires a hands-on leader capable of navigating complex stakeholder environments and ensuring project phases are executed effectively. The position is remote and emphasizes professional growth in a challenging environment. The ideal candidate will have extensive experience in project management within the utility or energy sector.

Key Responsibilities:

  • Own the full project lifecycle: charter, plan, execution, cutover, and closeout.
  • Decompose the implementation into discrete use cases and workstreams (e.g., new service requests, DER interconnection intake, workflow automation, system integrations) and manage each to completion.
  • Drive scope, schedule, budget, and resource plans keeping them current and honest.
  • Lead cutover planning, data migration, and operational transition to steady state.
  • Lead or support the RFP/procurement process to select a platform (e.g., Accela, PowerClerk, GridUnity) and system integrator.
  • Define and finalize contracts and statements of work.
  • Hold vendors accountable to deliverables, timelines, and quality standards.
  • Escalate and resolve vendor issues quickly.
  • Serve as primary project representative across customer operations, IT, OT, cybersecurity, and executive leadership.
  • Build and execute a stakeholder engagement and communications plan.
  • Surface risks and issues proactively – bring options, not just problems.
  • Oversee requirements development, design reviews, and configuration decisions in partnership with business owners and client.
  • Manage a rigorous testing program: unit, integration (SIT), and user acceptance (UAT).
  • Ensure documentation, SOPs, and training are complete before go-live.
  • Enforce security and compliance standards consistent with practices.

Key Skills:

  • Bachelor's degree in business, Information Technology, Computer Science or related degree with 5-7 years of experience as a Project Manager.
  • 7+ years of PM experience delivering complex, customer-facing technology implementations.
  • Experience in the utility, energy, or infrastructure sector.
  • PMP or equivalent credential (or demonstrated equivalent experience).
  • Demonstrated ability to manage multi-vendor environments and hold system integrators accountable.
  • Experience managing implementations with significant system integration requirements (WAM, GIS, CRM, customer billing, or similar enterprise platforms).
  • Strong stakeholder management skills.
  • Ability to break down large implementations into phased workstreams and manage each independently.
  • Direct experience with electric service request, permitting, or interconnection workflows (strongly preferred).
  • Familiarity with platforms such as Accela, PowerClerk, GridUnity, or similar intake/workflow tools (strongly preferred).
  • Experience with customer-facing utility applications (self-service portals, service request systems, or similar).

Salary (Rate): undetermined

City: undetermined

Country: undetermined

Working Arrangements: remote

IR35 Status: undetermined

Seniority Level: undetermined

Industry: IT

Detailed Description From Employer:

title: Project Manager ( Electric Service Request Application/ ESRA & Electric Service Application Platform/ ESAP, distributed energy resource/ DER). Location: This position is Remote and the client is located in the Seattle area. duration: 6 months

seeking a Project Manager who is motivated by variety, is seeking a challenging environment for professional growth, and is interested in running large information technology projects in various customer businesses areas at an Utility client headquartered in Seattle, WA.

The Project Manager will lead the end-to-end delivery of our Electric Service Application Platform (ESAP) - a modern customer-facing intake and workflow system (e.g., Accela, PowerClerk, GridUnity) supporting electric service requests and distributed energy resource (DER) interconnections.

We're looking for a strong, hands-on PM who thrives in complex, multi-stakeholder environments someone who can break down a large implementation into manageable phases, hold vendors accountable, and keep diverse internal teams aligned.

Responsibilities:
Own the full project lifecycle: charter, plan, execution, cutover, and closeout.
Decompose the implementation into discrete use cases and workstreams (e.g., new service requests, DER interconnection intake, workflow automation, system integrations) and manage each to completion
Drive scope, schedule, budget, and resource plans keeping them current and honest.
Lead cutover planning, data migration, and operational transition to steady state.
Lead or support the RFP/procurement process to select a platform (e.g., Accela, PowerClerk, GridUnity) and system integrator.
Define and finalize contracts and statements of work
Hold vendors accountable to deliverables, timelines, and quality standards
Escalate and resolve vendor issues quickly
Serve as primary project representative across customer operations, IT, OT, cybersecurity, and executive leadership
Build and execute a stakeholder engagement and communications plan
Surface risks and issues proactively bring options, not just problems
Oversee requirements development, design reviews, and configuration decisions in partnership with business owners and client.
Manage a rigorous testing program: unit, integration (SIT), and user acceptance (UAT)
Ensure documentation, SOPs, and training are complete before go-live
Enforce security and compliance standards consistent with practices
Required Education & Experience: Bachelor s degree in business, Information Technology, Computer Science or related degree with 5 7 years of experience as a Project Manager. Additional years of experience may be considered in lieu of degree
7+ years of PM experience delivering complex, customer-facing technology implementations Experience in the utility, energy, or infrastructure sector understand how utilities operate, who the stakeholders are, and what "operational readiness" means in that context
PMP or equivalent credential (or demonstrated equivalent experience) Demonstrated ability to manage multi-vendor environments and hold system integrators accountable
Experience managing implementations with significant system integration requirements (WAM, GIS, CRM, customer billing, or similar enterprise platforms) Strong stakeholder management skills comfortable navigating technical, operational, and executive audiences
Ability to break down large implementations into phased workstreams and manage each independently
Strongly Preferred:
Direct experience with electric service request, permitting, or interconnection workflows
Familiarity with platforms such as Accela, PowerClerk, GridUnity, or similar intake/workflow tools
Experience with customer-facing utility applications (self-service portals, service request systems, or similar).

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