Project Manager - CRM & ServiceNow

Project Manager - CRM & ServiceNow

Posted 1 day ago by 1752383968

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Negotiable
Outside
Remote
USA
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Agile Methodology Certified Scrum Master (CSM) Constituent Relationship Management Customer Relationship Management (CRM) Software IT Service Management Management Microsoft 365 Microsoft Dynamics Middleware Milestones (Project Management) Project Management Project Performance Project Scoping Resource Allocation Risk Management Salesforce ServiceNow Stakeholder Communications Stakeholder Management Technology Solutions

Summary: We are looking for a Technical Project Manager with extensive experience in CRM platforms and IT Service Management tools. The role involves leading cross-functional teams to deliver technology solutions, particularly focusing on CRM systems like Salesforce and Microsoft Dynamics, as well as ServiceNow. Strong technical skills and effective communication are essential for managing complex projects successfully.

Key Responsibilities:

  • Lead end-to-end technical project delivery across CRM and ServiceNow platforms.
  • Collaborate with business stakeholders and technical teams to gather requirements, define project scope, and ensure successful implementation.
  • Develop and maintain detailed project plans, including timelines, milestones, resource allocation, and risk management.
  • Drive Agile/Scrum or Waterfall-based execution models, depending on project needs.
  • Ensure effective stakeholder communication through regular updates, dashboards, and reporting.
  • Coordinate across internal IT, development, QA, and external vendors to ensure alignment and accountability.
  • Monitor project performance and implement corrective actions when needed.
  • Oversee ServiceNow-related initiatives; certification in ServiceNow or a clear plan to obtain one is strongly preferred.

Key Skills:

  • 10+ years of experience in technical project management.
  • Strong hands-on experience with CRM platforms such as Salesforce or Microsoft Dynamics.
  • Experience with ServiceNow; certification or intent to certify is a plus.
  • Proven ability to lead cross-functional teams in a matrixed environment.
  • Excellent communication, organization, and leadership skills.
  • Strong understanding of SDLC, Agile, and Waterfall methodologies.
  • PMP, CSM, or other relevant certifications are a plus.

Salary (Rate): undetermined

City: undetermined

Country: USA

Working Arrangements: remote

IR35 Status: outside IR35

Seniority Level: undetermined

Industry: IT

Detailed Description From Employer:

We are seeking a highly skilled and experienced Technical Project Manager with a strong background in CRM platforms and IT Service Management tools. The ideal candidate will be responsible for leading cross-functional teams in delivering technology solutions, with a focus on CRM (e.g., Salesforce, Microsoft Dynamics) and ServiceNow. This role requires strong technical acumen, exceptional communication skills, and proven experience in managing complex technical projects.

Key Responsibilities:

  • Lead end-to-end technical project delivery across CRM and ServiceNow platforms.

  • Collaborate with business stakeholders and technical teams to gather requirements, define project scope, and ensure successful implementation.

  • Develop and maintain detailed project plans, including timelines, milestones, resource allocation, and risk management.

  • Drive Agile/Scrum or Waterfall-based execution models, depending on project needs.

  • Ensure effective stakeholder communication through regular updates, dashboards, and reporting.

  • Coordinate across internal IT, development, QA, and external vendors to ensure alignment and accountability.

  • Monitor project performance and implement corrective actions when needed.

  • Oversee ServiceNow-related initiatives; certification in ServiceNow or a clear plan to obtain one is strongly preferred.

Required Qualifications:

  • 10+ years of experience in technical project management.

  • Strong hands-on experience with CRM platforms such as Salesforce or Microsoft Dynamics.

  • Experience with ServiceNow; certification or intent to certify is a plus.

  • Proven ability to lead cross-functional teams in a matrixed environment.

  • Excellent communication, organization, and leadership skills.

  • Strong understanding of SDLC, Agile, and Waterfall methodologies.

  • PMP, CSM, or other relevant certifications are a plus.

Preferred Skills:

  • Prior experience working in enterprise IT environments.

  • Familiarity with integration strategies and middleware platforms.

  • Ability to work in a fast-paced, dynamic environment with changing priorities.