Project Manager/Business Analyst – Utility Regulatory & CIS Transformation - Remote + Travel - NiSource

Position Overview

We are seeking an experienced Project Manager/Business Analyst to support the regulatory workstream of a large-scale Customer Information System transformation.

This consultant will coordinate regulatory initiatives while translating commission orders, tariffs, compliance commitments, and jurisdiction-specific requirements into actionable business processes and system requirements.

The ideal candidate will combine strong project-management and business-analysis capabilities with hands-on experience in regulated electric or gas utilities.

Experience supporting regulatory requirements across multiple states or utility jurisdictions is strongly preferred.

Key Responsibilities

• Lead the planning, coordination, tracking, and delivery of regulatory initiatives associated with the CIS transformation.
• Partner with Regulatory, Legal, Rates, Billing, Customer Service, Finance, IT, Communications, and program leadership.
• Analyze utility commission orders, tariffs, regulatory commitments, rate-case requirements, and jurisdiction-specific customer-service obligations.
• Translate regulatory requirements into business requirements, functional specifications, process flows, business rules, user stories, and acceptance criteria.
• Identify differences among state and jurisdictional requirements and document their impacts on customer, billing, collections, payment, service-order, notification, and reporting processes.
• Facilitate requirements workshops, regulatory-impact sessions, stakeholder interviews, and solution-validation meetings.
• Maintain requirements traceability from the original regulatory obligation through solution design, testing, implementation, and compliance validation.
• Manage project plans, schedules, milestones, dependencies, risks, issues, decisions, and action items.
• Prepare status reports, executive presentations, regulatory-readiness updates, decision logs, and RAID documentation.
• Coordinate with CIS functional teams, solution architects, integration teams, developers, testers, data-conversion teams, vendors, and implementation partners.
• Support solution-design reviews to confirm that regulatory and business requirements are addressed accurately.
• Develop and validate test scenarios covering state-specific and jurisdiction-specific business requirements.
• Support System Integration Testing, User Acceptance Testing, defect triage, cutover, production readiness, go-live, and post-production stabilization.
• Track regulatory commitments and provide clear evidence that implemented solutions satisfy applicable requirements.
• Escalate regulatory, operational, schedule, and solution risks to program leadership.
• Ensure project documentation remains accurate, current, and audit-ready throughout the program lifecycle.

Required Qualifications

• 7+ years of combined project-management, business-analysis, regulatory, or utility-transformation experience.
• Direct experience within a regulated electric or gas utility is required.
• Demonstrated experience working with public utility commissions, public service commissions, regulatory organizations, or internal utility regulatory teams.
• Experience supporting regulatory filings, commission orders, tariffs, rate cases, cost-recovery mechanisms, compliance commitments, or regulatory data requests.
• Ability to interpret regulatory requirements and translate them into business and system requirements.
• Strong experience with requirements gathering, process analysis, documentation, traceability, risk management, and stakeholder coordination.
• Experience managing projects or workstreams involving multiple business and technical teams.
• Strong understanding of utility customer operations, including billing, rates, payments, collections, customer service, service initiation and termination, and customer communications.
• Experience developing business requirements, functional requirements, process flows, business rules, user stories, acceptance criteria, test scenarios, and executive reports.
• Excellent facilitation, presentation, written communication, and stakeholder-management skills.
• Ability to communicate effectively with regulatory specialists, business leadership, technical teams, architects, vendors, and executive stakeholders.
• Ability to manage competing priorities in a fast-paced enterprise-transformation environment.

Preferred Qualifications

• Experience managing regulatory requirements across multiple states, commissions, or utility jurisdictions.
• Experience supporting a major CIS implementation, modernization, or replacement program.
• Knowledge of SAP IS-U, SAP S/4HANA Utilities, Oracle Utilities, or another enterprise CIS platform.
• Understanding of meter-to-cash processes and the relationship among CIS, Billing, FI-CA or payments, CRM, AMI/MDMS, and customer-facing applications.
• Experience supporting regulated utility mergers, acquisitions, jurisdictional consolidation, or business-process standardization.
• Experience with Agile, Waterfall, or hybrid delivery methodologies.
• Experience using Jira, Confluence, Microsoft Project, SharePoint, Visio, or comparable project and requirements-management tools.
• PMP, CBAP, PMI-PBA, Agile, or related certification is preferred.

Ideal Candidate Profile

The ideal candidate is a hands-on utility regulatory professional who can operate effectively as both a Project Manager and Business Analyst.

This individual will be comfortable working with senior regulatory and business stakeholders, facilitating detailed requirements discussions, coordinating cross-functional delivery, and ensuring that jurisdiction-specific obligations are accurately reflected in the future CIS solution.