JOB SUMMARY
The Project Coordinator will support the Customer Marketing team and help ensure delivery of high-quality creative projects. This role will focus on customer-facing marketing work that supports the customer buying journey starting from initial awareness of the brand to the evaluation of products and services and finally taking action to make a purchase. The ideal candidate will have project management experience, experience working with a project management/workflow tool, and the ability to leverage information and reports to assist in planning resources and timelines. The candidate should have a high attention to detail and strong people skills with an ability to coordinate multiple projects.
This role works closely with the marketing and in-house creative team along with key channel partners and third-party agencies. This role will oversee the workflow of customer-facing marketing work such as campaigns that leverage multiple tactics/channels to sell sheet creation, video development, and website projects. The work will start with a marketing brief to understand scope of work, key dates, and channels through creative development, approvals, and execution.
Essential Functions
- Oversee the coordination and flow of creative projects between departments – marketing, creative, and channel partners
- Leverage pre-built workflows to set up the work schedule by deliverable, channel, and due date
- Ensure the project has the necessary resources to complete the work
- Attend marketing kickoff meetings aligning plans and timelines to the creative brief goals as presented by the marketing team members
- Maintain task lists, due dates, and project statuses within the project management/workflow tool
- Monitor projects and workloads, adjusting assignments and deadlines accordingly, in alignment with the Creative Services Manager and marketing team members
- Ensure the creative team and channel partners have needed information/assets to complete their work
- Communicate status updates highlighting potential issues including at-risk deadlines, scheduling, and resource constraints
- Lead the weekly creative project pipeline meeting using project management reports
- Proactively communicate upcoming work to channel partners and third-party agencies, when available
- Coordinate with designers or channel partners to ensure that projects meet their requirements
- Build relationships across customer marketing and channel partners to ensure successful alignment of roadmaps and collaboration on deliverables and timelines
- Navigate issues with a solutions-oriented mindset, escalating concerns and making informed recommendations to stakeholders and leadership as needed
- Foster efficiencies and speed while honoring the creative process
- Act as one of the primary administrators of the project management/workflow tool
Work Experience
- Experience using project management workflow software such as Adobe Workfront and/or Wrike
- Previous experience working with a marketing and/or creative team
Knowledge, Skills, and Abilities
- Working knowledge of MS Office (Word, Excel, and PowerPoint)
- Ability to set up multiple projects at a time in a fast-paced environment
- Organized, reliable, and highly detail-oriented with a quality- and results-oriented approach
- Effective communicator and collaborative team player who excels at building relationships