Programme Manager – ServiceNow IRM Implementation

Programme Manager – ServiceNow IRM Implementation

Posted 4 days ago by iO Associates - UK/EU

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Negotiable
Undetermined
Remote
England, United Kingdom
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Audit Management Capital Markets Configuration Management Databases Device Tracking Software External Auditing IT Service Management Management Milestones (Project Management) Requirements Elicitation Risk Management ServiceNow Stakeholder Engagement Stakeholder Management Workflows

Summary: The Programme Manager for ServiceNow IRM Implementation will lead the end-to-end delivery of a strategic initiative focused on implementing ServiceNow Integrated Risk Management. This role involves managing the full lifecycle of the project, ensuring alignment with business objectives and stakeholder expectations while overseeing governance, planning, execution, and stakeholder management. The successful candidate will also ensure quality assurance and provide training and support post-implementation.

Key Responsibilities:

  • Establish programme governance, reporting structures, and stakeholder engagement plans.
  • Define and manage programme scope, objectives, and success criteria.
  • Develop and maintain a detailed programme plan with milestones, dependencies, and resource allocations.
  • Coordinate stakeholder workshops and requirement gathering sessions.
  • Oversee vendor activities including installation, configuration, and integration of ServiceNow IRM.
  • Ensure the implementation supports enhanced risk visibility, compliance tracking, and governance.
  • Monitor and manage programme risks, issues, and mitigation strategies.
  • Manage relationships with internal teams (ITSM, Risk, Compliance) and external implementation partners.
  • Ensure delivery of configured IRM components including Policy and Compliance Management, Risk Management, Audit Management, and Vendor Risk Management.
  • Oversee development of custom workflows, dashboards, and reports.
  • Ensure delivery of comprehensive training for administrators and end-users.
  • Validate documentation quality and completeness.
  • Oversee post-implementation support for a minimum of 90 days.

Key Skills:

  • 8+ years of capital market industry experience.
  • ServiceNow certifications or experience with IRM modules.
  • Proven success managing enterprise software implementation programmes, preferably ServiceNow.
  • Strong understanding of risk management, compliance, and governance frameworks.
  • Experience with RFP processes and vendor evaluation.
  • Excellent stakeholder management and communication skills.
  • Familiarity with ITSM, CMDB, and integration best practices.
  • PMP, PRINCE2, or equivalent certification preferred.
  • Background in risk or compliance functions.

Salary (Rate): undetermined

City: undetermined

Country: United Kingdom

Working Arrangements: remote

IR35 Status: undetermined

Seniority Level: undetermined

Industry: Other

Detailed Description From Employer:

Programme Manager – ServiceNow IRM Implementation

Location: Remote

We are seeking an experienced Programme Manager to lead and oversee the end-to-end delivery of a strategic initiative to implement ServiceNow Integrated Risk Management (IRM). This role will manage the full lifecycle of the implementation project, ensuring alignment with business objectives and stakeholder expectations.

Programme Leadership & Governance

  • Establish programme governance, reporting structures, and stakeholder engagement plans.
  • Define and manage programme scope, objectives, and success criteria.

Project Planning & Execution

  • Develop and maintain a detailed programme plan with milestones, dependencies, and resource allocations.
  • Coordinate stakeholder workshops and requirement gathering sessions.
  • Oversee vendor activities including installation, configuration, and integration of ServiceNow IRM.

Risk & Compliance Oversight

  • Ensure the implementation supports enhanced risk visibility, compliance tracking, and governance.
  • Monitor and manage programme risks, issues, and mitigation strategies.

Stakeholder Management

  • Manage relationships with internal teams (ITSM, Risk, Compliance) and external implementation partners.

Quality Assurance & Delivery

  • Ensure delivery of configured IRM components including: Policy and Compliance Management, Risk Management, Audit Management, Vendor Risk Management (optional/inclusion-based).
  • Oversee development of custom workflows, dashboards, and reports.

Training, Documentation & Support

  • Ensure delivery of comprehensive training for administrators and end-users.
  • Validate documentation quality and completeness.
  • Oversee post-implementation support for a minimum of 90 days.

Required Skills & Experience:

  • 8+ years of capital market industry experience
  • ServiceNow certifications or experience with IRM modules
  • Proven success managing enterprise software implementation programmes, preferably ServiceNow.
  • Strong understanding of risk management, compliance, and governance frameworks.
  • Experience with RFP processes and vendor evaluation.
  • Excellent stakeholder management and communication skills.
  • Familiarity with ITSM, CMDB, and integration best practices.
  • PMP, PRINCE2, or equivalent certification preferred.
  • Background in risk or compliance functions.

This is an exciting opportunity with real strategic importance. Please register your interest today by applying.

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