Programme Manager - ServiceNow IRM Implementation

Summary: The Programme Manager for ServiceNow IRM Implementation will lead the strategic initiative to implement ServiceNow Integrated Risk Management, managing the full lifecycle of the project to ensure alignment with business objectives. This role involves establishing governance, overseeing project planning and execution, and ensuring stakeholder engagement throughout the process. The successful candidate will also focus on risk and compliance oversight, quality assurance, and training delivery. Strong experience in regulated industries and ServiceNow is essential for this position.

Key Responsibilities:

• Establish programme governance, reporting structures, and stakeholder engagement plans.
• Define and manage programme scope, objectives, and success criteria.
• Develop and maintain a detailed programme plan with milestones, dependencies, and resource allocations.
• Coordinate stakeholder workshops and requirement gathering sessions.
• Oversee vendor activities including installation, configuration, and integration of ServiceNow IRM.
• Ensure the implementation supports enhanced risk visibility, compliance tracking, and governance.
• Monitor and manage programme risks, issues, and mitigation strategies.
• Manage relationships with internal teams (ITSM, Risk, Compliance) and external implementation partners.
• Ensure delivery of configured IRM components including Policy and Compliance Management, Risk Management, Audit Management, and Vendor Risk Management.
• Oversee development of custom workflows, dashboards, and reports.
• Ensure delivery of comprehensive training for administrators and end-users.
• Validate documentation quality and completeness.
• Oversee post-implementation support for a minimum of 90 days.

Key Skills:

• 8+ years of regulated industry experience
• ServiceNow certifications or experience with IRM modules
• Proven success managing ServiceNow enterprise software implementation programmes
• Strong understanding of risk management, compliance, and governance frameworks.
• Experience with RFP processes and vendor evaluation.
• Excellent stakeholder management and communication skills.
• Familiarity with ITSM, CMDB, and integration best practices.
• PMP, PRINCE2, or equivalent certification preferred.
• Background in risk or compliance functions.

Salary (Rate): undetermined

City: undetermined

Country: England

Working Arrangements: remote

IR35 Status: undetermined

Seniority Level: undetermined

Industry: IT

Detailed Description From Employer:

Programme Manager - ServiceNow IRM Implementation

Location: Remote

We are seeking an experienced Programme Manager to lead and oversee the end-to-end delivery of a strategic initiative to implement ServiceNow Integrated Risk Management (IRM). This role will manage the full lifecycle of the implementation project, ensuring alignment with business objectives and stakeholder expectations.

Programme Leadership & Governance

• Establish programme governance, reporting structures, and stakeholder engagement plans.
• Define and manage programme scope, objectives, and success criteria.

Project Planning & Execution

• Develop and maintain a detailed programme plan with milestones, dependencies, and resource allocations.
• Coordinate stakeholder workshops and requirement gathering sessions.
• Oversee vendor activities including installation, configuration, and integration of ServiceNow IRM.

Risk & Compliance Oversight

• Ensure the implementation supports enhanced risk visibility, compliance tracking, and governance.
• Monitor and manage programme risks, issues, and mitigation strategies.

Stakeholder Management

• Manage relationships with internal teams (ITSM, Risk, Compliance) and external implementation partners.

Quality Assurance & Delivery

• Ensure delivery of configured IRM components including:
• Policy and Compliance Management
• Risk Management
• Audit Management
• Vendor Risk Management (optional/inclusion-based)
• Oversee development of custom workflows, dashboards, and reports.

Training, Documentation & Support

• Ensure delivery of comprehensive training for administrators and end-users.
• Validate documentation quality and completeness.
• Oversee post-implementation support for a minimum of 90 days.

Must have:

• 8+ years of regulated industry experience
• ServiceNow certifications or experience with IRM modules
• Proven success managing ServiceNow enterprise software implementation programmes
• Strong understanding of risk management, compliance, and governance frameworks.
• Experience with RFP processes and vendor evaluation.
• Excellent stakeholder management and communication skills.

Desirable:

• Familiarity with ITSM, CMDB, and integration best practices.
• PMP, PRINCE2, or equivalent certification preferred.
• Background in risk or compliance functions.