Programme Administrator

Job purpose

To provide administrative support to the training and development team which sits within the pensions team. The training and development team provides training courses and qualifications to Local Government Pension Scheme (LGPS) administering authorities and employers.

Core and specific accountabilites

• Contribute to the delivery of assigned projects within resource and budget allocations that deliver the organisation's business plan and help LGPS administering authorities and employers meet their challenges and priority outcomes.
• Maintain and continuously improve administrative systems, including forward/project plans, electronic filing systems, contact lists and databases.
• Participate in relevant projects that support the delivery of the LGPS Training and Development Team workplans.
• Work as part of a team, building a culture of flexible and collaborative teamwork to ensure that the organisation meets its business objectives and responds effectively to new or changing requirements.
• To assist the Senior LGPS Training and Development Adviser with the organisation, marketing and operational delivery of an annual training programme that meets the needs of LGPS administering authorities and employers.
• Coordinate end-to-end delivery of training events including venue liaison, catering orders, access and dietary requirements, creation of app codes, speaker arrangements, biographies, slides, event materials and in-person support.
• To assist the Senior LGPS Training and Development Adviser in the delivery of an annual LGPS conference.
• To support the successful delivery of pension qualifications. This involves organising tutorials, invigilating exams, creating exam materials, tracking student progress, marking exam papers, providing results to students, completion surveys, liaising with qualification providers and any other qualification work as directed by the Senior LGPS Training and Development Adviser.
• To monitor the training mailbox and respond to queries in a timely manner. Manage training outputs and communications including issuing invitations, collecting and analysing feedback surveys and issuing certificates.
• Manage purchase orders, credit notes, VAT receipts and invoices reporting and other Agresso-based activities, in line with agreed finance and HR procedures, on behalf of the LGPS training and development team.

Knowledge & experience required

• Previous administrative experience and knowledge of office systems and procedures, ideally gained in a Local Authority and a project-based environment.
• Experience of working within a team environment
• Demonstrable experience of using Microsoft 365 applications, including Word, Excel, PowerPoint and Outlook, together with effective use of email, internet resources, collaborative platforms and digital planning and task-management tools.
• Knowledge of website compliance requirements, including accessibility standards, data protection and cybersecurity best practices.
• Experience of organising meetings, events or other activities.
• Familiarity with project management principles.
• Experience in monitoring budgets, financial processes, and reporting using finance systems.
• Experience of managing a complex workload, preparing plans and meeting deadlines and milestones