Program Manager V

Must-Have Skills

• 10+ years of experience in program management, partner management, go-to-market, or management consulting.
• Experience managing cross-functional programs with multiple stakeholders and dependencies.
• Experience tracking sales or partner pipelines, including forecasting.
• Experience creating executive presentations and sales materials.
• Strong written and verbal communication of program status, risks, and recommendations.

About the role

We are seeking a hands-on program manager to run the third-party Paid Support go-to-market program. This person will translate the existing strategy into a managed partner pipeline, effective sales materials, coordinated outreach, and partner conversions.

Responsibilities

• Build and manage the partner pipeline, including stage tracking, weekly forecasts, and progress toward conversion targets.
• Validate and prioritize prospective partners using partner spend, business-client volume, and support demand.
• Create tailored pitch decks, one-pagers, free-versus-paid comparisons, FAQs, and objection-handling materials.
• Coordinate regional partner pitches with Strategic Partner Managers and capture pricing feedback, particularly in India and Latin America.
• Coordinate Partnerships, Sales, and Operations on support staffing, service-level commitments, revenue forecasts, and action items.
• Work with Sales Operations and Legal on partner contract requirements, including arrangements covering multiple business clients.
• Track risks, assumptions, issues, and dependencies, and escalate blockers with clear recommendations.
• Produce weekly status updates and monthly business review inputs covering pipeline health, conversions, and revenue against plan.
• Develop and maintain playbooks and operating procedures for the partner sales program.

Minimum qualifications

• 10+ years of experience in program management, partner management, go-to-market, or management consulting.
• Experience managing cross-functional programs with multiple stakeholders and dependencies.
• Experience tracking sales or partner pipelines, including forecasting.
• Experience creating executive presentations and sales materials.
• Strong written and verbal communication of program status, risks, and recommendations.

Working arrangement

Remote, with working hours that overlap with Americas time zones. Proposed assignment duration: 12 months, December 2026 through November 2027.

Education/Experience

• Bachelor's degree in business administration or a related field.