Program Manager- Remote / Telecommute

Summary: The Program Manager role is a remote position focused on overseeing complex projects and ensuring successful program delivery for clients. The candidate will collaborate with stakeholders, manage resources, and drive project timelines while maintaining high customer satisfaction. This position requires extensive experience in program management, particularly in technology and cloud services. The role emphasizes proactive problem-solving and effective communication with both internal and external parties.

Key Responsibilities:

• Define program success criteria and objectives, involving relevant stakeholders and ensuring technical feasibility and desired quality.
• Collaborate with senior customer leaders and NTNX services leaders to define the program governance (controls) in accordance with customer requirements.
• Coordinating and driving sub projects and work streams inclusive of their interdependencies.
• Lead architects and resourcing team to schedule internal and external consulting resources to drive multiple work streams.
• Develop detailed project plans to put services in a logical order of operations, considering dependencies, predecessors, and successors while also utilizing the LOE to determine duration; monitoring and tracking progress with project plans.
• Manage the program scope, schedule, changes, costs and closeout using appropriate verification techniques.
• Anticipate and proactively resolve challenges to program budget and timeline.
• Measure program performance using appropriate tools and techniques.
• Manage and track program issues, actions and risks accordingly.
• Communicating progress both internally and externally.
• Managing the relationship with the client and all internal and external stakeholders.
• Utilize client facing status meetings to manage customer expectations, escalate issues and risks, and drive program activities forward.
• Develop client program status reports and distribute on regular intervals.
• Internally forecast program revenue accurately on a quarterly basis and regularly maintain configurables within system of record.
• Create and maintain comprehensive program documentation.
• Collaborate with project managers worldwide to improve PM efficiency.
• Foster relationships with clients enabling future account sales.
• Expertise in multiple project dashboard creation and presentation to all levels of stakeholders and management including executive and C level leadership.
• Manage Customer satisfaction by ensuring world class project delivery.
• Managing stakeholders' communication and develop appropriate communication plans, report and escalate to management as needed.
• Candidates should have a minimum of 8 years of industry experience.
• Broad experience with managing complex projects of a variety of hardware, software, infrastructure, and cloud platforms and platform integrations.
• Exceptional organizational skills including ability to plan, attention to detail, facilitation, time management, leadership and multitasking skills.
• Ability to work with clients and stakeholders to identify business objectives and align program deliverables to them.
• Ability to align the deliverables (outputs) to the program's outcome.
• Proven ability to problem solve and be dynamic in complex situations.
• Self starter with intense drive for improvement and delivering results.
• Strong working knowledge of Microsoft Office and Project planning tools.
• Proficient with Agile project management.
• Experience using change management processes for dynamic professional services projects.
• External customer-facing management experience (including partners).
• Internal customer relationship management experience (i.e. sales, pre-sales, advisory services).
• Experience managing multiple programs, projects, and clients in parallel is required.
• Working knowledge with tools like NetSuite and Salesforce a plus.
• Ability to adopt new processes and tools.
• PMP required, PgMP a plus.

Key Skills:

• Minimum of 8 years of industry experience.
• Broad experience with managing complex projects of hardware, software, infrastructure, and cloud platforms.
• Exceptional organizational skills, attention to detail, and multitasking abilities.
• Strong communication and stakeholder management skills.
• Proficient in Microsoft Office and project planning tools.
• Experience with Agile project management.
• External and internal customer relationship management experience.
• Ability to manage multiple programs and projects simultaneously.
• PMP certification required, PgMP a plus.

Salary (Rate): undetermined

City: Richmond

Country: USA

Working Arrangements: remote

IR35 Status: outside IR35

Seniority Level: undetermined

Industry: IT