IoT/Azure Cloud Program Manager

Operational Technology Department
Remote (EST strongly preferred, CST acceptable, offshore considered)
Contract with Strong Potential to Hire

About Our Client

Our client operates one of the largest global data center platforms in the world, with a presence spanning more than 20 countries and regions across the Americas, Asia Pacific, EMEA, and India. They are routinely recognized as a Leader by top networking and data center analysts. As a neutral operator, they provide access to multiple cloud providers, numerous internet exchanges, and telecommunication network providers including their own IPv6-compliant Tier 1 Global IP Network. They deliver tailored infrastructure with consistent best practices in design and operations, facilitating client adoption of next-generation technologies for computing at scale, virtualization, data migration, and cloud and B2B private connectivity both regionally and globally.

Job Description

This is a true program-level position focused on Industrial IoT (IIoT) and Azure cloud architecture—not a generalist role. You'll lead global programs that capture data from plant floor equipment via smart devices and push it into Azure cloud environments for distribution to multiple systems and stakeholders. Managing telemetry and data pipelines from plant level to cloud, you'll oversee contract-critical projects totaling 80,000+ hours of work with significant global impact.

Reporting to the Global Director of Operational Technology, you'll coordinate 5-8 simultaneous projects across multiple time zones, working with diverse technical teams spanning data center and cloud environments. This role demands a high-energy, proactive leader who can anticipate needs before they arise and ensure absolute contract compliance—deadlines cannot be missed. You'll serve as the primary technical liaison with Client Service Managers while managing budgets, vendors, and cross-functional teams to deliver complex IIoT solutions.

The ideal candidate is passionate about industrial IoT, cloud architecture, and driving digital transformation at scale. You thrive in fast-paced, technically complex environments and excel at translating between technical teams and business stakeholders.

Note: March marks the start of the new fiscal year; conversion to permanent hire depends on budget availability tied to FY planning.

Duties and Responsibilities

Program & Project Management:

• Manage 5-8 global IIoT projects simultaneously from plant floor to Azure cloud
• Lead projects using both Agile and Waterfall methodologies based on project requirements
• Coordinate diverse technical teams across data centers and cloud environments in multiple time zones
• Ensure absolute contract and SLA compliance for all deliverables
• Build roadmaps with internal teams to drive client success

Technical Oversight:

• Oversee telemetry and data pipeline implementations from plant equipment to Azure
• Manage data collection strategies from smart devices and industrial equipment
• Coordinate cloud migration activities and ensure proper data architecture
• Understand and navigate Business Architecture, Construction oversight, and local CFOps management

Stakeholder & Customer Management:

• Serve as customer-facing relationship manager with Client Service Managers
• Act as primary point of contact for IT-related issues and escalations
• Maintain strong relationships to understand client requirements and ensure satisfaction
• Communicate technical concepts to non-technical stakeholders effectively

Financial & Procurement:

• Track budgets and invoices across multiple projects
• Complete RFPs for vendor and contract procurement
• Submit and manage all purchasing requests for projects
• Maintain lifecycle of application support contracts (Ignition & Kymera)
• Collaborate with Finance and IT Construction PM teams on budget requirements

Risk & Issue Management:

• Proactively identify and manage potential risks throughout service delivery
• Develop and implement contingency plans for project execution
• Remove roadblocks through hands-on problem-solving, not just tracking
• Take action to eliminate risks and resolve issues before they become blockers

Service & Change Management:

• Oversee delivery of IT/OT services and products to meet business needs
• Manage SLAs, OLAs, incident management, and change management processes
• Ensure continuous operational support of services
• Track when work requires formal Change requests and ensure proper approval processes

Team Leadership & Vendor Management:

• Manage and guide teams of IT professionals across departments
• Assign task ownership and ensure timely completion
• Manage vendor relationships to ensure contractual commitments are met
• Facilitate contractor enrollment and track ISM tickets
• Balance departmental and project needs while being conscious of team workloads

Performance & Reporting:

• Track performance metrics using Planner and Jira
• Capture data in formats usable by the business for decision-making
• Report project progress and status to stakeholders regularly

Required Experience/Skills

Technical Expertise:

• 5-8 years managing highly technical programs with multiple teams
• Proven track record with IoT/IIoT implementations in industrial environments
• Deep understanding of Azure cloud components and IIoT cloud architecture
• Experience with data collection from plant equipment and cloud migration strategies
• Strong knowledge of database systems and data architecture
• Understanding of network fundamentals: IPs, subnet masks, gateway networking, firewalls, and routing
• Familiarity with Virtual Desktop Infrastructure (VDI) and security protocols
• Experience with helpdesk ticketing systems

Program Management:

• Customer-facing, schedule-driven delivery in contract-critical environments
• Experience managing both Agile and Waterfall project methodologies
• Global team coordination across multiple time zones
• Budget tracking and financial management experience
• Vendor and contract management experience

Core Competencies:

• High-energy, proactive approach with ability to anticipate needs before they arise
• Strong Business Analyst mindset to assess needs and develop solutions
• Excellent stakeholder management and communication skills
• Risk management and contingency planning expertise
• Change management process knowledge
• Service management experience including SLAs and operational support
• Team leadership with ability to provide guidance and feedback
• Problem-solving orientation—removing blockers, not just documenting them

Nice-to-Haves

• Familiarity with Ignition platform
• Experience with Kymera or similar industrial software
• Background in industrial manufacturing or data center environments
• Understanding of Google Home/Amazon Alexa IoT concepts as foundation for IIoT
• Experience with Construction oversight or CFOps management structures
• Knowledge of organizational policy frameworks for IT service delivery
• Previous exposure to 80,000+ hour program scopes

Education

• Bachelor's degree in Computer Science, Information Technology, Engineering, or related field preferred
• Relevant certifications (PMP, Azure, ITIL, etc.) a plus

Pay & Benefits Summary

Compensation: Competitive hourly rate based on overall experience and match to role

Benefits: Comprehensive benefits package provided by Catapult Solutions Group, including:

• Health insurance options
• 401(k) retirement benefits
• Paid time off
• Professional development opportunities
• Remote work flexibility

Contract Structure: Contract position with strong potential to convert to permanent hire based on performance and budget availability

Apply Today!

Ready to lead transformational IIoT programs on a global scale? Join a world-class team driving digital innovation across one of the largest data center platforms in the world. This is your opportunity to make significant impact managing complex, contract-critical programs worth 80,000+ hours of work.

Submit your application today and take the next step in your career!

Keywords: Program Manager | IoT | IIoT | Azure Cloud | Industrial IoT | Project Management | Data Centers | Cloud Migration | Agile | Waterfall | SCADA | Telemetry | Data Pipeline | Remote Work | Contract to Hire | Global Projects | Technical Program Management