Summary: The Program Manager II role involves monitoring service disruptions and collaborating with cross-functional teams to mitigate impacts on technology and customers. The position requires ensuring data quality for KPIs related to incidents and root cause analyses, while also identifying opportunities for stability and reliability improvements. The candidate should possess strong communication skills and a technical background, particularly in the FinTech industry. This role is remote and classified as outside IR35.

Key Responsibilities:

• Monitor and detect service disruptions/incidents
• Collaborate with cross-functional teams on tech and business sides to contain impacts
• Ensure data quality for KPIs related to resolved incidents and completed RCAs
• Summarize data for internal and external communication
• Identify opportunities for improvement in stability and reliability
• Support weekend shifts and on-call duties as needed

Key Skills:

• 7+ years in banking or FinTech industries
• Experience in a FinTech organization
• Familiarity with ITSM tools like ServiceNow
• Incident Management knowledge
• Technical Program Management skills
• Effective communication skills
• Understanding of Problem Management
• Data Analytics skills (SQL, Tableau, Excel, PowerPoint)
• Basic understanding of monitoring tools (Splunk, Wavefront)
• Cross-functional interaction experience
• Technical background is a plus

Salary (Rate): 34.00

City: undetermined

Country: USA

Working Arrangements: remote

IR35 Status: outside IR35

Seniority Level: undetermined

Industry: IT