Program Manager Change Management & Communications
Posted 1 day ago by 1753948218
Negotiable
Outside
Remote
USA
Summary: The Technology Program Manager for Change Management & Communications will lead the delivery of technology initiatives, ensuring organizational readiness and user adoption through effective change management and communication strategies. This role acts as a liaison between technical teams, Service Owners, and business stakeholders, managing complex programs that provide significant business value. The position requires a strong focus on program management, change management, and communication excellence. The successful candidate will have extensive experience in managing technology programs and implementing change management methodologies.
Key Responsibilities:
- Lead end-to-end program delivery for a specific technology project, from initiation through planning, execution, monitoring, and closure.
- Support in defining program objectives, scope, deliverables, milestones, and success metrics in alignment with business goals and strategic priorities.
- Monitor program progress, identify variances, and implement corrective actions as needed to ensure timely delivery and quality outcomes.
- Assist in advising on, developing, and executing comprehensive change management strategies along with Service Owners.
- Assist in conducting limited impact assessments, stakeholder analyses, and readiness evaluations to determine the scope, scale, and nature of change required.
- Assist in establishing feedback mechanisms to monitor adoption rates.
- Assist in developing and delivering clear, concise, and compelling communications tailored to diverse audiences in support of Service Owner content.
- Create and manage communication plans to convey program vision, goals, progress, and outcomes.
- Assist in facilitating workshops, meetings, and presentations in support of the program.
- Gather and synthesize feedback from stakeholders, adjusting communication strategies as necessary to maximize impact.
- Identify, assess, and mitigate program risks, dependencies, and conflicts, maintaining a proactive and solutions-oriented approach.
- Ensure compliance with organizational policies, standards, and regulatory requirements.
- Foster a culture of accountability, transparency, and ethical conduct.
- Prepare and present regular program status reports, dashboards, and executive updates.
Key Skills:
- Bachelor's degree in Information Technology, Business Administration, Change Management, or a related field.
- 10+ years of experience managing complex technology programs/projects.
- Demonstrated expertise in organizational change management methodologies, such as Prosci ADKAR, Kotter's 8-Step, or similar frameworks.
- Exceptional written and verbal communication skills, with the ability to translate technical concepts into accessible language.
- Experience developing and executing communications strategies for large-scale initiatives.
- Strong stakeholder management and relationship-building abilities across all levels of the organization.
- Proven analytical, problem-solving, and decision-making skills.
- Proficiency in project management tools and software (e.g., Microsoft Project, Jira, Asana, Smartsheet).
- Certification(s) in project management (PMP, PRINCE2) Agile Framework and/or change management (CCMP, Prosci).
- Strategic Thinking: Ability to see the big picture and align programs with organizational objectives.
- Communication Excellence: Skilled at crafting messages that resonate, inform, and persuade, adapting style to suit the audience.
- Agility: Embraces change, learns from setbacks, and adjusts approaches in a fast-paced, ambiguous environment.
- Collaboration: Fosters teamwork, resolves conflicts, and leverages diverse perspectives to achieve shared goals.
- Results Orientation: Driven to meet or exceed expectations, balancing quality and speed.
- Emotional Intelligence: Demonstrates self-awareness, empathy, and resilience, supporting high-performing teams through change.
Salary (Rate): undetermined
City: undetermined
Country: USA
Working Arrangements: remote
IR35 Status: outside IR35
Seniority Level: undetermined
Industry: IT
Detailed Description From Employer:
Program Manager Change Management & Communications
Duration: 12 Months
Location: Remote (USA)
Job Description
The Technology Program Manager Change Management & Communications will play a pivotal role in driving the successful delivery of technology initiatives while ensuring organizational readiness and user adoption through effective change management and communication strategies. This individual will serve as a bridge between technical teams, Service Owners & business stakeholders, orchestrating complex programs that deliver tangible business value.
Key Responsibilities
- Program Management:
- Lead end-to-end program delivery for a specific technology project, from initiation through planning, execution, monitoring, and closure.
- Support in define program objectives, scope, deliverables, milestones, and success metrics in alignment with business goals and strategic priorities.
- Monitor program progress, identify variances, and implement corrective actions as needed to ensure timely delivery and quality outcomes.
- Change Management:
- Assist in advising on , developing and executing comprehensive change management strategies along with Service Owners
- Assist in conducting limited impact assessments, stakeholder analyses, and readiness evaluations to determine the scope, scale, and nature of change required.
- Assist in establishing feedback mechanisms to monitor adoption rates
- Communications:
- Assist in developing and delivering clear, concise, and compelling communications tailored to diverse audiences in support of Service Owner content
- Create and manage communication plans to convey program vision, goals, progress, and outcomes
- Assist in facilitating workshops, meetings, and presentations in support of program
- Gather and synthesize feedback from stakeholders, adjusting communication strategies as necessary to maximize impact.
- Risk Management & Governance:
- Identify, assess, and mitigate program risks, dependencies, and conflicts, maintaining a proactive and solutions-oriented approach.
- Ensure compliance with organizational policies, standards, and regulatory requirements.
- Foster a culture of accountability, transparency, and ethical conduct.
- Prepare and present regular program status reports, dashboards, and executive updates.
Qualifications
- Bachelor s degree in Information Technology, Business Administration, Change Management, or a related field
- 10+ years of experience managing complex technology programs/projects
- Demonstrated expertise in organizational change management methodologies, such as Prosci ADKAR, Kotter s 8-Step, or similar frameworks.
- Exceptional written and verbal communication skills, with the ability to translate technical concepts into accessible language.
- Experience developing and executing communications strategies for large-scale initiatives.
- Strong stakeholder management and relationship-building abilities across all levels of the organization.
- Proven analytical, problem-solving, and decision-making skills.
- Proficiency in project management tools and software (e.g., Microsoft Project, Jira, Asana, Smartsheet).
- Certification(s) in project management (PMP, PRINCE2) Agile Framework and/or change management (CCMP, Prosci).
- Key Competencies
- Strategic Thinking: Ability to see the big picture and align programs with organizational objectives.
- Communication Excellence: Skilled at crafting messages that resonate, inform, and persuade, adapting style to suit the audience.
- Agility: Embraces change, learns from setbacks, and adjusts approaches in a fast-paced, ambiguous environment.
- Collaboration: Fosters teamwork, resolves conflicts, and leverages diverse perspectives to achieve shared goals.
- Results Orientation: Driven to meet or exceed expectations, balancing quality and speed.
- Emotional Intelligence: Demonstrates self-awareness, empathy, and resilience, supporting high-performing teams through change.
Key Deliverables
- Comprehensive program charters, work breakdown structures, and implementation roadmaps
- Program change impact assessments, stakeholder engagement plans, and training materials.
- Communication strategies, templates, and content for organization-wide dissemination.
- Risk registers, mitigation plans, and issue logs.
- Regular status reports, executive briefings, and lessons learned documentation.
- Working Conditions
- Remote work arrangements, with potential occasional travel as needed.
- Dynamic, fast-paced environment with competing priorities and deadlines.