Production Support Engineer

Summary: Seeking a Production Support Engineer with extensive experience in Prolog administration and support, particularly in the context of Smart/Advanced Materials data tracking for engineering and construction projects. This role is essential for maintaining Prolog's operational integrity and facilitating accurate data management for innovative material technologies. The position requires a blend of technical support skills and domain knowledge in construction workflows. The ideal candidate will contribute to process improvements and support engineering teams in material data integration.

Key Responsibilities:

• Prolog Support & Administration: Provide Tier 2/3 production support for the Prolog application, including system stability, workflow troubleshooting, and complex issue resolution.
• Configuration & Customization: Administer and configure various Prolog modules, focusing on cost control, document management, RFIs (Requests for Information), submittals, contracts, and custom workflows.
• Reporting & Analytics: Create, maintain, and optimize custom fields, templates, and reports within Prolog to meet the specific data tracking and reporting needs of project teams.
• Smart Materials Data Integration: Support engineering teams working with advanced/smart materials (e.g., sensor-enabled materials, composites) by enabling the accurate tracking and logging of material test data and sensor data flow within or integrated with Prolog.
• Troubleshooting & Escalation: Troubleshoot issues related to material test data integrity, sensor data flow, and integration points. Collaborate effectively with internal IT teams and the Hexagon vendor team for escalations, fixes, and system enhancements.
• Process Improvement: Develop comprehensive training materials, documentation, and continuous improvement recommendations for Prolog users and system processes.

Key Skills:

• Experience: 5+ years of dedicated experience in Prolog (Hexagon) support or administration within a construction or engineering environment.
• Core Support Skills: Proven experience in production/application support with strong analytical and problem-solving skills (Tier 2/3 level).
• Construction Domain Knowledge: Deep functional knowledge of construction project workflows (RFIs, submittals, change management, cost control, project documentation).
• Education: Bachelor’s degree in IT, Engineering, Construction Management, or a related technical field.
• Technical Integration: Strong SQL skills and experience with integrating Prolog with other enterprise systems (e.g., ERP, BIM platforms).
• Advanced Materials: Practical exposure to smart or advanced construction materials, their associated testing workflows, or handling sensor-based data from site monitoring systems.
• Process & Quality: ITIL certification or strong familiarity with ITIL processes and best practices for service management.
• Global Exposure: Experience supporting large-scale projects across multiple geographic regions (US, India, Australia) is a plus.

Salary (Rate): undetermined

City: undetermined

Country: USA

Working Arrangements: remote

IR35 Status: outside IR35

Seniority Level: undetermined

Industry: Other