Product Support Specialist (Remote)
Posted 1 week ago by 1755590506
Negotiable
Outside
Remote
USA
Summary: The Product Support Specialist role involves collaborating with business units and cross-functional teams to provide strategies, product development, and training solutions, ensuring products meet specifications. The position requires performing technical and application support functions, including tier 1 support for applications, handling service requests, and conducting user acceptance testing. The role is primarily remote but prefers local candidates from Trenton, NJ. The contract duration is 9 months, with a pay rate of $45/hr on C2C/1099 or $40/hr on W2.
Key Responsibilities:
- Provide tier 1 support for Division applications
- Provide first level contact for incoming service requests
- Review incoming service requests for knowledgebase solutions
- Collect information from user for service requests
- Track, route and redirect unresolved service requests to correct resources
- Escalate complex issues to Tier 2 Service Desk resources
- Provision application access
- Identify and route Data Exceptions
- Walk users through problem solving steps
- Convey resolutions of service requests to users
- Resolve and Close low-level service requests
- Perform proper recording and documentation of activities and solutions
- Perform periodic knowledge base review
- Perform user access audits
- Perform user acceptance testing
- Research changes in pharmacies, hospitals, medications, and healthcare related datasets
Key Skills:
- Excellent analytical and logical skills
- Experience providing customer support
- Experience with healthcare, PHI, HIPAA
- Experience using knowledge base and ticketing systems
- Strong Microsoft productivity software skills
- Experience providing tier 1 IT and application troubleshooting
- Experience performing user acceptance testing on web applications
- Experience with Windows operating systems
- Experience troubleshooting browser dependency issues
- Experience with providing direct customer service
- Experience with bug documentation and bug lifecycle
- Experience writing SQL Queries
- Experience with MAC OS
- Experience with Android OS for mobile device
- Working knowledge of application and desktop security concepts
- Experience with remote desktop control tools
- Experience with workstation troubleshooting
Salary (Rate): £34.50 hourly
City: Trenton
Country: USA
Working Arrangements: remote
IR35 Status: outside IR35
Seniority Level: undetermined
Industry: IT
| Job Title: | Product Support Specialist (Remote) | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Location: | Trenton, NJ | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Duration: | 9 months | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Pay Rate: | $45/hr on C2C / 1099 all inclusive (OR) $40/hr on W2 | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Interview Process: | iLinc Web Cam Interview Only | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Note: | Please note while this position is remote; the manger is looking for local candidates.
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| Job Description | The Product Specialist collaborates with business units and coordinates with cross-functional teams to provide strategies, product development, and training solutions. Assures the product meets specifications.
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| Top Skills & Years of Experience | Required/Desired Skills
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| Recruiter Details: | Name: Sameer at gsksolutiuons dot com Contact : Seven one nine two three nine Five five five five |
About US:
GSK Solutions Inc. is a premier information technology services company dedicated to delivering exceptional consulting solutions and staff augmentation to our valued clients. With an unwavering commitment to quality, timeliness, and budgetary considerations, we consistently strive to exceed client expectations, building a strong reputation through our reliable execution. Our expertise spans commercial and custom product development, covering information security, software development, consulting, and IT audits. We excel in managing critical, time-sensitive projects for Fortune 500 clients nationwide, ensuring their success is always at the forefront of our mission.